Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "Most of the employees are friendly and willing to help" ((in 120 reviews)); "Work environment is good so" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

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3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Dec 25, 2010

Enforcement of rules and regulations is grossly personalized and only administered for revenge.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some of the best reasons to work at good will are to, learn self control, practice patients, develop people skills and appreciate your days off.

Cons

Goodwill is designed to break a person down, not build them up. It is the most humiliating job I have ever had, rules and regulations are not enforced, everyone eventually is going to be abused in one form or another, if not from management from coworkers. Scare tactics are used to threaten your job. Backstabbing and rumors run ramped among coworkers.

2.0

Dec 15, 2010

Not exactly who they claim to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Goodwill does seem to care about helping some employees with time management. Their philosiphy of family first still rings true for the most part with some managers.

Cons

Goodwill has gotten away from the "helping people find jobs" campaign that they advertise. They have not done this for several years now. They run charter schools and all of their money goes to them. We used to be a proud organization 8 years ago, when we actually saw results in the community.Now we are simply a day care for students other schools do not want.

4.0

Nov 23, 2010

Good place to rejoin the work force and learn new skills

Anonymous

Recommend

CEO approval

Business Outlook

Pros

The management is great and there is a lot of different jobs to chose from. They are good about needed time off. They are for seniors, 55+ or disabled.

Cons

The pay is only min wage

Viewing 9184 - 9186 of 9,218 Reviews

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Jobs at Goodwill