Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
2.0
May 4, 2011
Recommend
CEO approval
Business Outlook

Pros

The people who worked there were very nice. Pay was acceptable.

Cons

I worked at the Willowbrook, IL, Goodwill store from when it opened last fall until recently.It was not a good job. The managers seemed inexperienced. They criticized and embarassed people in fron of other workers. This is especially true of the general manager.There was little communication between the managers and sometimes it felt that we had 5 different managers with 5 different ideas on what we should do and how we should do it. There was no clear understanding of how we should do our job. There was a lot of pressure to make production goals that stressed people and caused low morale. I wish this review could be better but it is what it is. Goodwill does good stuff for the community. I was disappointed that they don't treat their workers better.

5.0
Apr 24, 2011

It was good.

Recommend
CEO approval
Business Outlook

Pros

The managers were pretty good.

Cons

There were many of the same frustrating customers every day

5.0
Apr 22, 2011
Recommend
CEO approval
Business Outlook

Pros

The company has a family feel to it. Everyone is VERY friendly and willing to talk, help, and just be a great teammate. Promotes mainly from within. For a non-profit the pay is very good (althow for-profit still pays better). Immediate management is kind, team oriented, willing to help train you and help you advance int the company. And more often then not your intimidate manager did your job at one point so they know very well how difficult your job is and is willing to help as needed.

Cons

Not a heck of a lot of management positions, so promotions beyond a supervisor level are rare and in high demand. But the biggest downside is that the Directors and VPs are more pencil pushers not social workers. Each came from accounting or business backgrounds rather then rise from the ranks of the non-profit workers they command. They seem to have little concept of what its like on the front lines. They tend to make strategy plans that sound great on paper but are completely impractical in real life. The result is department are handed a plan of action and when the plan fails its the departments fault. No thought is ever given that the plan could have been at fault... But i suppose this is true of most corporate environments.

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Glassdoor has 9,719 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.