Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Apr 13, 2011
Recommend
CEO approval
Business Outlook

Pros

Great employees with strong work ethic in the store. Decent pay and benefits for not requiring a college degree. Sometimes fun to work in the production area, and on a store-by-store basis supervisors can have freedom to work on their own projects (I say that with reservation...check out the store you're applying for first!) Workshops and other escapes from the daily grind were also pretty fun.

Cons

The company seems to promote mediocrity and punish those who try to make things better. I saw way too many incompetent managers last months, even years, while countless individuals who made small mistakes were immediately terminated. Employees were afraid to speak their minds (even when they would offer helpful suggestions) for fear of punishment. Store manager ruled the place with an iron fist with some of the most unintentionally hilarious rules, all of which held the manager to a different standard than all other employees at the store. Supervisors were regularly held to the same production standards as line employees and were written up if they did not match the full-time production workers' standards (even when they spent the entire day busy with supervisory work). At the same time, when employees at my store attempted to reach out to upper-level management, they were continually ignored. Most of the "troublemakers" who found the store manager's rules to be unfair were fired before they could get their cases heard at HR. It's a huge gamble where you get hired on as to what your working conditions will be like. Many of the store managers (and a few Regional Directors) are great and will gladly listen to employees' concerns, but one never really knows until they get hired, where they're going to be. Many good managers at the company are weighed down by the incompetent people above them. If you're looking for a guaranteed good experience in management, you'll want to do more research before you apply here.

4.0
Apr 1, 2011
Recommend
CEO approval
Business Outlook

Pros

Some of the stuff you see. Management pays well. est. company.

Cons

disorganized. Rules and regulations changing weekly.

2.0
Mar 31, 2011
Recommend
CEO approval
Business Outlook

Pros

Helping those in need of training, job coaching and work experience through the local programs, such as 'welfare to work' . Knowing that what we sell is reaching those whom could not afford that expensive 'thing' otherwise. To have the privilege to help and work in my own community, knowing that a large percentage of our small revenue stays in my community. To work for such a world renown entity, regardless of the miss-management of our region in the past and present. Goodwill's Mission is worth supporting and I am continually encouraged to keep trying because of it.

Cons

Poor salary, not even comparable to other eastern Goodwill's. No promotions, or raises, or incentives. No learning programs No clear rolls of the command, nor clear policy . No incentives for my personnel Little or no support from main office, and certainly no emotional incentive to work harder,. working harder gets you only your self congratulations. little or no marketing budget little or no budget for store improvement

Viewing 9178 - 9180 of 9,218 Reviews

Glassdoor has 9,719 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.