Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Flexible hours and good if you’re in school" ((in 197 reviews)); "Most of the employees are friendly and willing to help" ((in 120 reviews)); "work environment is good and" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 106 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 888 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 268 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 89 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

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3.2

45% would recommend to a friend

(9,221 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,221 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Oct 6, 2012

Good business structure.

Store manager

Recommend

CEO approval

Business Outlook

Pros

Feel good about the work you do for the community. Good bonus incentive programs. Strong business structure. Good health benefits.

Cons

Salary could be better, considering the amount of hours full time employees put in each week. Upper management knowingly let full time employees work overtime without additional compensation.

4.0

Oct 2, 2012

fun with alot of garbage

Sales associate

Recommend

CEO approval

Business Outlook

Pros

fun co-workers and employee discount

Cons

too much garbage comes through donations

5.0

Sep 18, 2012

Goodwill of Southwestern PA is a great company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Goodwill does more that people are typically aware of in the community. They not only have the reatail stores, but they have programs that benefit individuals with disabilities.

Cons

The main Workforce Development Center is located in Lawrenceville, PA. There are not a whole lot of businesses to walk to yet as Lawrenceville is revitilizing the city.

Viewing 9112 - 9114 of 9,221 Reviews

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Jobs at Goodwill