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      Goodwill

      Engaged Employer

      Goodwill reviews

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      3.2

      45% would recommend to a friend

      (9,217 total reviews)

      Catherine Meloy

      48% approve of CEO

      38% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Career opportunities

      2.7

      Senior management

      2.7

      Compensation and benefits

      Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      1.0
      Oct 9, 2014

      Will put you to work, like a slave.....

      Retail merchandise processor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved my co-workers, and some of the customers were great!! It had the potential to be a great job, if management wasn't so awful.

      Cons

      They work you like a slave with unrealistic expectations, threaten your Job if you at unable to meet your quota. Or work fast enough, You are treated like a child and belittled every time you speak. I was one of the best workers and still I was made to feel like I was not good enough. And as for their outrageous strict policies that they stick to and will get rid of anyone the first chance they get after you have given them 110% of yourself. The company makes sooooo much money, its so ridiculous how much they make yet they barely pay above min. Wage, will use any excuse to deny raises at reviews, and cut your hours often. They think they are like Macy's or something when they are a thrift store.... It's bad when your own employees cant afford to shop at their own company....

      3.0
      Mar 21, 2012

      My review is mixed, it is a flexible place to gain experience at a company that money above all else.

      Employment specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      My particular location has great coworkers, flexibility and the opportunity to build experience while contributing positively to the community.

      Cons

      Non-management employees are not valued and there is no room for career growth. It is often disheartening to hear the false marketing of a non-profit mission when the ultimate goal is to create a retail empire. At a mission oriented company I would expect less stratification between the business and upper management of the company and those who fulfill the mission of helping the community go back to work.

      5.0
      May 24, 2011

      Excellent case management experience for a recent college grad.

      Case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Austin Goodwill has ALOT to offer. I did not know this before I began working for Goodwill, but the retail stores fund their Workforce Development Programs. In fact, Goodwill's mission is to "put people to work." Goodwill aims to work with people that possess barriers to employment and help them find jobs. There are 3 major departments within the Workforce Development Program at Austin Goodwill: Job Source, Youth Services, and Community Rehabilitation Services. Each program is designed to help a specific population in the community work towards their employment goals. Pro's of working at Austin Goodwill within Workforce Development : - youthful culture - accepting culture - everyone that works in Workforce Development truly cares about implementing Goodwill's mission and the population that Goodwill serves - a lot of trainings and free CEU's - decent pay for a non profit - will hire people right out of college, so you can get case management experience - even if you don't have a social work degree - pretty good benefits. Also, most Workforce Development employees have company paid cell phones that you can use for personal use as well. - Employee Assistance Program for employees that need help with counseling, budgeting, etc. - Partial tuition reimbursement if you want to get your Master's Degree - Constantly growing/changing environment

      Cons

      You can feel overworked / underappreciated at times. Also, there is not very much room for advancement. Many department coordinators and managers have been at Goodwill for a long time and do not want to leave. I get the feeling that most people use Goodwill as a place to get a few years of Case Management experience and then move on.

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      Glassdoor has 9,718 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.