Goodwill reviews

3.2

45% would recommend to a friend

(9,217 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
2.0
Jun 2, 2025
Recommend
CEO approval
Business Outlook

Pros

paid 15min breaks; long(ish) lunch break.

Cons

Drama. The company doesn't care about you. Your managers don't care about you-- they don't have the capacity to care. Everyone is overworked and underpaid. There's a lot of favoritism and cliques. They never reward the good workers and never punish the bad workers (especially if they're a social favorite) and don't have protections in place for workers who experience harassment or assault. I quit next a worker was allowed to scream at and berate his co-workers and sexually harass the female workers, and nothing was done until he made threats to everyone's health and safety. But I was threatened with potential termination when I called in because I didn't want to be subject to said harassment. It broke my trust in the company. They also threatened to write me up for discussing my wages (illegal) because they weren't giving raises to their senior employees, but were giving raises to their teenaged highschool employees by virtue of being children of other favored workers. And by coincidence the senior members who were denied wages (and called angry and bitter and the reason we couldn't discuss wages) were elderly black ladies, and the teenagers were white. Maybe there was no correlation, but it seemed convenient. Additionally, there was a trans worker who was repeatedly misgendered and deadnamed by one of the managers. Overall, just not a great place. Drama and favoritism and they will work you to the bone for pennies.

2.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

- I really like most of my coworkers -They give you breaks most of the time

Cons

- Micromanaging - Upper management doesn't care if you live or die - You won't get the raise you were promised - No bonuses - You can't even keep the change you find off the floor - Greedy - They somehow manage to overwork you and cut your hours at the same time - If you are being bullied or harassed they do absolutely nothing about it

1.0
Jun 4, 2016
Recommend
CEO approval
Business Outlook

Pros

They will hire any one who can pass a drug test. That's it. So if you really, really need a job, apply here.

Cons

Filthy, hazardous working conditions. D-list upper management so out-of-touch it's a wonder anything is accomplished at all. Workers stretched to the breaking point while others slack goes unnoticed. How much payroll is provided is based on how closely sales match the prior year regardless of very heavy foot traffic and post-production output. If you as an individual score high in their quarterly secret shop you are offered a 'candy bar of your choice' from the vending machine. So cheap they squeak. Truly an employer of last resort.

Viewing 4 - 6 of 9,217 Reviews

Glassdoor has 9,718 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.