Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Benefits and you meet some great coworkers" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 203 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 118 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 265 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 88 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Mar 3, 2015

two years of experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Staff are great to work with and made some real friends- most of the people who work there are genuinely committed to the goals of the company

Cons

there are some issues with regard to planning and implementation of that plan. It appears that upper management does have a complete plan for the organization, but, it does not get transmitted very well to line staff.

3.0

Mar 3, 2015

Employee Care/Product production

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It was fun working there with both my co-workers and the team leaders. The work was easy and we were cross trained in the many areas available; which kept us from burning out on any one job.

Cons

Towards the end of my employment it seemed as though there claims as to wanting to help those with mental and or physical challenges was lax. They wanted higher and higher numbers of items to be put out ,and a lot of pressure was put upon there employee's to be faster then they were capable of. So the handy capable were weeded out and left on the wayside in favor of big business goals!

2.0

Mar 1, 2015

Ok

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Hours ok, pay is ok, senior management and management keep in touch, unionized for general labour job, general labour job secured

Cons

Too much physical activity, no inventory, too much stealing from the customers, store not clean, abuse from customers

Viewing 8818 - 8820 of 9,232 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR