Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Benefits and you meet some great coworkers" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 203 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 118 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 265 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 88 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Mar 8, 2015

Sales Associate

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Great people I worked with and a nice work environment. Always had a steady schedule of hours so there was no confusion on times that I worked.

Cons

They have close to impossible standards of how many of the products to be examined, priced, and put on the sales floor in an hour. And you never knew what department you'd be working in from day to day.

3.0

Mar 6, 2015

Working at Goodwill

Media processor

Recommend

CEO approval

Business Outlook

Pros

The biggest pro of working for Goodwill would be the sense that what you are doing is helping people get employed and educated. It's nice to work for the greater good and to feel like what you are doing has a purpose. They also have great people working in Human Resources who are dedicated to helping you retain your job and add to the company.

Cons

The amount of money retail employees are paid is ridiculous. Despite the awesome services offered by the company, what they pay is not enough to get by on without a second income source. Also, full time employees work seven on/seven off twelve hour shifts. These shifts are hard on employees both physically and socially and, again, are not softened by sufficient compensation.

3.0

Mar 3, 2015

FACILITY COORDINATOR

Facilities coordinator

Recommend

CEO approval

Business Outlook

Pros

Flexibility in preforming tasks

Cons

Lack of operational guideline and procedures

Viewing 8815 - 8817 of 9,232 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR