Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "They also were great for the employees" ((in 113 reviews)); "Good work environment very easy going" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 875 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 260 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,234 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,234 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Mar 23, 2015

Great place to work.

Workforce development specialist

Recommend

CEO approval

Business Outlook

Pros

Lots of learning involved and great people

Cons

None at this time.

3.0

Mar 21, 2015

positive work in community

Director

Recommend

CEO approval

Business Outlook

Pros

Great to really help others

Cons

Not as much opportunity to move up in the company.

5.0

Mar 18, 2015

Great place if you want a career in retail.

Retail staff

Recommend

CEO approval

Business Outlook

Pros

Worked here for several years. Management prefers internal promotions, CEO values employee feedback and senior leaders genuinely respond to every comment. As opposed to many retailers, Goodwill RE tries to keep most positions full time with benefits. Health insurance is affordable for single coverage, dental, ample paid time off.

Cons

Very slow turnaround for replacing vacancies. Leaves stores short staffed for long periods of time and hurts sales, which we are held highly accountable for achieving.

Viewing 8803 - 8805 of 9,234 Reviews

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Jobs at Goodwill