Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Benefits and you meet some great coworkers" ((in 373 reviews)); "Flexible hours and good if you’re in school" ((in 191 reviews)); "They also were great for the employees" ((in 119 reviews)); "The work environment was good" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 879 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 275 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

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3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Apr 14, 2019

Run away...

Program manager

Recommend

CEO approval

Business Outlook

Pros

Ok pay, they will hire anyone

Cons

They hire just about anyone if they can pay them less than a great employee. In two years I experienced a seriously toxic work environment and kept having to do the jobs of those employees who had been terminated or left the agency. They we're not replaced and I was working 70 he work weeks just to not fail. I was never appreciated. Senior leadership is toxic and won't take care of you or support you.

1.0

Apr 11, 2019

A company full of bullies

Team lead

Recommend

CEO approval

Business Outlook

Pros

It is a pay check

Cons

Corporate managers love to come in and threaten your job and belittle you. There is no moving up no matter how hard you try. And definitely there is a lot of favoritism and discrimination from corporate and upper management.

3.0

Sep 29, 2018

Both Good and Bad

Production associate

Recommend

CEO approval

Business Outlook

Pros

A low stress work environment, good health benefits, amazing amount of PTO (almost a full month worth every year). Free to take breaks at any time that suits you, not watched too closely throughout the day, very independent work.

Cons

They set unrealistically high goals that they expect the production to meet. I tried to reach their "incentive", which is bonus pay for higher production rates, but it ended up burning me out after 2 years, and I ended up with extreme physical pain and mental exhaustion. There is a low base pay, my pay has stayed at 9 dollars an hour despite working there for 3 years. No raises, no expectations of raises either. That's what makes people try to achieve this "bonus" money, but it ends up burning them out entirely.

Viewing 67 - 69 of 9,218 Reviews

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Jobs at Goodwill