Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
2.0
Aug 8, 2020

Worst management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are flexible, after 9 your home.

Cons

They pay the minimum wage. There is never enough workers cuz everyone is always leaving and the ones that stay end up doing the work of five, management is always pressuring the workers, they don’t respect their employees.

1.0
May 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Paycheck didn’t bounce. The veneer of helping others.

Cons

Dishonest hiring practices where wages and raises are promised and 99% of the instances proposed are never made into fruition. Incompetent, unprofessional and developmentally arrested upper management and corporate employees/executives. Nepotism is abundant and public relations is carefully guarded, media is manipulated and mission statements are nothing more than lies. An extremely small fraction of profits actually go to “mission statement”. Numbers that support their façade are manufactured within their vast corporate structure. The last six months I worked at a location that featured a “employment office” and “classroom” ( a 8x8 foot windowless room). There was ESL classes offered and jobs (manual labor) offered for those in need. I have never met a single person who got a job through the “Job Connections” (it was an unoccupied office 85% during hours of operation. For one month during a two year span, was ESL offered at that location. The only participants were recruited from the worker pool. The community didn’t know about it. When I worked there, I was promised a raise for my good attendance and dedication. I made minimum wage for three years. They don’t fail to mention that the “raises” only come when the state minimum wage goes up. I was made to train 27 employees during my employment with Goodwill Industries of the Columbia Willamette, and many times in a second language. Workers are taken an advantage of, made to work schedules against the good of their well-being and well-being of their families. Disabled employees are paid less for equal work. Workers are held emotionally hostage, we are constantly told that “we are like a family” in order to “step up” profits. Morale is always low, with drug addiction and mental illness run rampant. As for benefits, they are not affordable and many must make grave sacrifices to procure them. Healthcare is Kaiser Permanente, at nearly $90 a month while every visit is a 20-45 dollar co-pay and prescriptions are at minimum $17 each. Healthcare is a luxury no one can afford, so sickness is prevalent. Almost every employee is on public assistance, everyone needs SNAP benefits who works full-time on the floor or in production who isn’t a manager, of which there are usually one to every seven regular workers. Major Miscommunication is an everyday occurrence with blame laid on workers who have no agency over matters implied. Disabled employees are shamed and essentially brainwashed into believing they don’t deserve better. Immigrant employees are exploited to their core. Employees are held to unrealistic productivity goals which are never met, which lowers morale considerably each day and ensues interpersonal conflicts at every turn. Once management knew of my own health issues, I was being persuaded into subscribing to the idea that I would never find a better job. I left Goodwill after an active shooter fired a gun and killed someone in the location I was working that day. We were docked pay for the time lost at the point of the gunshot, and lost wages due to the store being the point of investigation. We were offered our regular shift the following day at other Goodwill locations. We were on the ground, fearing for our lives one minute, and the next day asked to work our shifts in an unfamiliar location. I will never forget how i saw the world differently after Goodwill. I will always strive for transparency, my hard work ethic will not falter and I will be kind to people and not classist, manipulative and cruel the way Goodwill does for it’s community members. Please take heed.

1.0
Jul 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Meeting colleagues who are now lifelong friends.

Cons

1. Pay is not commensurate with responsibilities and liabilities that can potentially ensue from utilizing personal vehicles to transport clients. STOP the gross bonus money that is awarded for placing clients into steady employment = this creates a competitive work environment vs a TEAM! Client placement numbers are not realistic, nor are they weighted on the difficulty of client. 2. Training does not exist and there is no management/director who cares to give help or explain how to handle case loads of a highly diverse population, or how to navigate vocational rehabilitation protocols for conclusive data and follow-up paperwork, or best practices for a job that requires both in & out of office demands. Sometimes "training" was given by friendly -and sometimes, not so friendly -colleagues, offering up their advice and coping strategies. 3. Preferential treatment and preferred clients were given to veteran employment specialists; in theory, this is totally BACKWARDS! The "vets" should have the more difficult clients to handle and the "newbies" should have the easier clients, especially when the time clock is ticking to place a client in an employment position. 4. LACKING new technology and hardware-most is outdated and OLD-school tech=faxing (who faxes anything anymore?) which makes it difficult for effective data sharing or real-time employment applications and searches in today's fast paced tech-world. 5. Inappropriately dressed managers/directors who do not practice what they preach - "work casual" does not equate to mini-length hemlines or low cut/bralet-showing sun dresses & tops. This too-casual dress code distracts the clients and does not promote the lesson that should be role modeled, instead, it's just the opposite = unprofessional. 6. Management/Directors LIE about career opportunity and advancement = there is no documented protocols for advancement in the employment division of Goodwill.

Viewing 64 - 66 of 9,218 Reviews

Glassdoor has 9,719 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.