Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 590 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 117 reviews)); "work environment was good for me" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 97 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Aug 13, 2014

Chaotic

Store manager

Recommend

CEO approval

Business Outlook

Pros

--Medical/Dental benefits solid. Paid holidays numerous. Able to take extended vacation (although everything falls apart when management is not present).

Cons

Mission vs Bottom Line. A sense of urgency to make money, yet a totally hands off approach to training and using support staff to enable/enhance success.

1.0

Aug 6, 2014

Nightmare

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great co-workers; everyone friendly. A lot of unique stories and great employment opportunities for people who can't get a job anywhere else. OK benefits.

Cons

Upper management e.g. directors and CEO. Micro-management when they decide to show up, no communication, horrid bureaucracy, zero training, zero counselling; a non-profit with a noble mission statement which is not reflected in their actions. Low pay. CEO's make six figures with bonuses while majority of employees are paid minimum wage or below. Apart from the great people who bind together due to mutual horridness, this is a terrible company to work for. Improper use of funds is what makes aid and the Goodwill dirty business.

1.0

Apr 15, 2014

If you like working in a sweatshop, you will love it here!

Store manager

Recommend

CEO approval

Business Outlook

Pros

The best thing about working at Goodwill was getting to know some of the customers. The majority were a delight, and stopped by often to chat for a moment while shopping.

Cons

Extremely low pay, almost no demonstration of appreciation for hard work--just a MORE MORE MORE! attitude, poor working conditions bordering on dangerous in many cases, the expectation of employees to meet unattainable goals with staff shortages and lack of resources needed to do the job, lack of or conflicting direction from upper-management, hiring more from outside than promoting within, etc.

Viewing 46 - 48 of 9,218 Reviews

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Jobs at Goodwill