Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 567 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 121 reviews)); "work environment is good and" ((in 117 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 909 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 96 reviews)); "High favoritism" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,238 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

2.0

Apr 28, 2015

Working at the headquarters

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They have free parking, a nice atrium, most of the staff is nice and friendly

Cons

Major micro-managing. If there is a complaint - the employee is automatically judged to be wrong and disciplined accordingly. There are 'forced fun' activities, where the ED comes around to remind you that you need to attend a function/activity - these generally consist of employees sitting at tables and trying to act like they are having fun. Usually no recognition for a job well done.

2.0

Apr 27, 2015

It's an easy job to get but

Floor associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Slight discount for employees Half off on special tagged items

Cons

Goodwill has a high turnover rate. That's why it's so easy to get hired there because people are ALWAYS quitting. The managers are highly unprofessional. They are unorganized, they talk about coworkers and customers on the main floor, they play favorites, and it's hard to get promotions.

4.0

Apr 19, 2015

Not bad if you go to school

Donation associate

Recommend

CEO approval

Business Outlook

Pros

Very flexible schedule, training was very easy, 8 hr paid orientation more thourough than it needed to be but covered everything, you get to see the community and assist them in their donation drive, store responsibilties are pretty laid back

Cons

unsafe conditions when loading trucks for donation drives, they tell you to fill a bin and that is when you have to take all the goods out of the 6' bin and chuck it over on top of another pile i personally damaged my shoulder. Use your own vehicle to far destinations and reimbursement for mileage wont be seen till a month after submission of the form. Filling 6' bins on drives by yourself in the summer heat while only being paid minimum.

Viewing 433 - 435 of 9,238 Reviews

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Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Working at the headquarters

It's an easy job to get but

Not bad if you go to school

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Jobs at Goodwill