Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 115 reviews)); "work environment is good and" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 100 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 90 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,236 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,236 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

4.0

Mar 21, 2016

Goodwill Cashier

Cashier

Recommend

CEO approval

Business Outlook

Pros

Flexible with school, an easy job and great first job.

Cons

Very little hours. money hungry executives care more about making money then giving back. Randomly told us we'll be be open for Easter last week after being closed for the holiday for years. Goodwill only cares about making money and not its "values"

1.0

Mar 20, 2016

Depressing workplace

Production associate

Recommend

CEO approval

Business Outlook

Pros

1 hour lunch Co-workers Set Schedule

Cons

Overwork for poor pay Management Human Resources Lack of consistency Very high turnover Harsh work environment Poor benefits Safety guidelines constantly ignored

3.0

Mar 15, 2016

Lead manager in St. Louis, Mo

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Monthly bonus based off meeting sale goals. Vision, dental, medical and life insurance, guaranteed 40 hours a week + time and a half for every hour over 40 worked , diverse and welcoming employer, easy job to do.

Cons

You must wait 24 hours before purchasing items. Everything good will be gone within that time frame and the worst part is , 9 times out of 10 the item was stolen instead of purchased. There is no discount on purchased, target goods. Employer is too lenient with the employees kept; many employees should be terminated instead of being pacified.

Viewing 415 - 417 of 9,236 Reviews

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Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Goodwill Cashier

Depressing workplace

Lead manager in St. Louis, Mo

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Jobs at Goodwill