Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 572 reviews)); "Benefits and you meet some great coworkers" ((in 378 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "They also were great for the employees" ((in 121 reviews)); "Good work environment very easy going" ((in 114 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 95 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

May 20, 2016

Totally an unworthy unsatisfying job

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

You can buy and get good stuff at a good price bargain.

Cons

Management doesnt care about employees well being. Lack of growth. Lack of opportunities.

2.0

May 13, 2016

Donation Attendant

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

It's very easy to get a job here. No previous work experience or HS diploma/GED required.

Cons

Awful work environment due to insanely high turnover rate. Minimum wage and no raises, despite endless promises that they're coming. Incompetent management, also very high turnover rate. Lack of accountability for lazy employees. No training whatsoever when you are hired. No opportunities for advancement.

3.0

May 13, 2016

Goodwill Doesn't Always Stand For GOODWILL (Central & Coastal VA)

Retail assistant manager

Recommend

CEO approval

Business Outlook

Pros

Core Values that place morals and ethics at the forefront. Customers, Donors, and Associates from many walks of life.

Cons

Midlevel management does not uphold Goodwill Core Values, and likes to grossly violate Goodwill Policy to their own ends.

Viewing 409 - 411 of 9,238 Reviews

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Jobs at Goodwill