Is Goodwill a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Goodwill have rated their employer with 3.8 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Customer Service Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Goodwill .

Does Goodwill pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Goodwill with 2.6 out of 5 stars based on 28 anonymously submitted employee reviews. This is 7.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Goodwill.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "They also were great for the employees" ((in 122 reviews)); "flexible schedules are nice when they occur" ((in 114 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 91 reviews))

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Goodwill

Goodwill Customer Service Associate reviews

3.8

45% would recommend to a friend

(28 total reviews)

Catherine Meloy

50% approve of CEO

47% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.3

Work/Life balance

3.3

Senior management

3.3

Career opportunities

2.6

Compensation and benefits

Customer Service Associate employees have rated Goodwill with 3.8 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

2.0

Mar 30, 2018

If you wanna work for a cause in a crummy environment, work here

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Marked down clothing and such.

Cons

Horrible management. Pay is nonexistent.

4.0

Jan 25, 2018

Customer Service Associate

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

It's a great non-profit. The work is not too difficult. Some stores are small so it's more of a close-knit community where everyone knows each other and gets along very well. The store really does its very best to make items more affordable to the financially challenged. Managers are very understanding of workers' needs and the hours are very flexible even when working full time.

Cons

Employees tend to get too personal and friendly with each other at times, due in part to the large amount of young employees, leading to conflicts of interest at. The store does almost nothing to deter customers from trying to steal items and expects non-trained employees to handle matters of loss and prevention at times. It can make a work day very uncomfortable at times. Pay is just ok.

1.0

Apr 21, 2017

Annoying insensitive coworkers and some Team members

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Only 15 minute breaks part time The only good thing about it. Some managers are reasonable. Pays biweekly Cheap clothes

Cons

No lunch Keeps an eye on you Write ups for minor issues -late -not telling manger if you're just getting something out of the car -call ins

Viewing 25 - 27 of 28 Reviews

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Goodwill

Goodwill Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

If you wanna work for a cause in a crummy environment, work here

Customer Service Associate

Annoying insensitive coworkers and some Team members

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