Customer Service Associate - Customer Service Associate Goodwill Employee Review

4.0
Jan 25, 2018
Recommend
CEO approval
Business Outlook

Pros

It's a great non-profit. The work is not too difficult. Some stores are small so it's more of a close-knit community where everyone knows each other and gets along very well. The store really does its very best to make items more affordable to the financially challenged. Managers are very understanding of workers' needs and the hours are very flexible even when working full time.

Cons

Employees tend to get too personal and friendly with each other at times, due in part to the large amount of young employees, leading to conflicts of interest at. The store does almost nothing to deter customers from trying to steal items and expects non-trained employees to handle matters of loss and prevention at times. It can make a work day very uncomfortable at times. Pay is just ok.

Explore other reviews about Goodwill

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, good team, flexibility and decent work

Cons

Dusty sometimes and some of the stuff can be gross but that's just part of working at a thrift store, having to handle that stuff

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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