Is Goodwill a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Goodwill have rated their employer with 3.8 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Customer Service Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Goodwill .

Does Goodwill pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Goodwill with 2.6 out of 5 stars based on 28 anonymously submitted employee reviews. This is 7.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Goodwill.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "They also were great for the employees" ((in 122 reviews)); "flexible schedules are nice when they occur" ((in 114 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 91 reviews))

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Goodwill

Goodwill Customer Service Associate reviews

3.8

45% would recommend to a friend

(28 total reviews)

Catherine Meloy

50% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

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Customer Service Associate employees have rated Goodwill with 3.8 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

28 reviews

3.0

Jan 19, 2021

Good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Decent Pay and Nice Coworkers

Cons

Managerial Staff and Weird Communication

1.0

Apr 9, 2020

Crap hole!!!

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

there are absolutely no pros to working at Goodwill

Cons

manager has one person doing a task that would require two employees and has four other employees doing a task that only requires one person to do it.

3.0

Feb 13, 2020

It was okay

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Money, costumers, coworkers, discounts, schedule

Cons

Management wasn’t the best and was constantly changing

Viewing 19 - 21 of 28 Reviews

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Goodwill reviews FAQs

Goodwill reviews Goodwill Customer Service Associate reviews

Goodwill

Goodwill Customer Service Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good

Crap hole!!!

It was okay

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