Is Goodwill a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Goodwill have rated their employer with 3.8 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Customer Service Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Goodwill .

Does Goodwill pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Goodwill with 2.6 out of 5 stars based on 28 anonymously submitted employee reviews. This is 7.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Goodwill.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "They also were great for the employees" ((in 122 reviews)); "flexible schedules are nice when they occur" ((in 114 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 91 reviews))

Goodwill Customer Service Associate reviews

3.8

45% would recommend to a friend

(28 total reviews)

Catherine Meloy

50% approve of CEO

47% positive business outlook

Ratings by demographic groups

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Customer Service Associate employees have rated Goodwill with 3.8 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

28 reviews

2.0

Aug 14, 2019

I'll never work there again

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Most customers & co-workers were pleasant & easy to work with.

Cons

High prices for 100% donated merchandise is not reflected in the wages for the employees who do all the hard work & the benefits that employees have to pay for are nothing to brag about. One of my co-worker who'd been there a number of years lost everything in a house-fire & Goodwill wouldn't even give them a blanket.

3.0

Oct 22, 2018

Customer service/cashier

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Average pay, Good benefits

Cons

Hours got cut, unfair treatment at times.

1.0

Sep 11, 2018

Goodwill sucks you don't want to work for these crooks

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

None that I know of.

Cons

Manager and her favorites get to get deals on everything before it sees the floor but no one else does.upper management makes tons of money while you have to beg for a raise then they just say there is a freeze.

Viewing 22 - 24 of 28 Reviews

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Goodwill

Goodwill Customer Service Associate reviews

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Ratings by demographic groups

Reviews by job title

I'll never work there again

Customer service/cashier

Goodwill sucks you don't want to work for these crooks

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