Crystal Group reviews

3.7

65% would recommend to a friend

(103 total reviews)

Tony Shields

78% approve of CEO

54% positive business outlook

Crystal Group has an employee rating of 3.7 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crystal Group employee rating is in line with the average (within 1 standard deviation) for employers within the Servicios personales al consumidor industry (3.6 stars).

Reviews by job title

103 reviews
1.0
Jun 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Birthday Cake, Day off for Birthday, car parking space, free tea and coffee.

Cons

There are quite a few unfortunately. I was laid off recently due to a "company restructure" after having months of being told that we were doing so well and the future looks bright. It is a shame none of that come to pass, as i did enjoy the people i worked with. I won't be as direct as the other review, but there are major management issues and i feel this comes from the top down. There is too much in the form of social emphasis, rather than actually getting the work done. I feel that if the future is in the hands of the management and CEO, then it really doesn't look good. I lost all faith in the company when they decided to pay people a real wage after people threatened to leave. Why not do this in the first place when things were bright? The scattergun approach to "New Horizons" doesn't look good, as the company seems to discard them as quickly as they introduce them. Now the ones that have come in are struggling as well in a market that is very saturated, so it doesn't look good. I was always a person who kept quiet and got on with my job, but i am disappointed that my time in the company wasn't appreciated, instead i am looking for a job in the area and struggling. The biggest criticism i can level at the CEO is that he is reactive and not proactive to new products. He could have planned for this years ago, knowing the deadline is in August, instead he decided to look into it 6 months before. It's not a surprise that a majority of people are looking for jobs as the company looks like it could go under at any minute. Redundancies are the beginning of any company going under, so the future isn't bright. It's non existent at Crystal. The other review inspired me to voice my opinion, i suggest others do the same.

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Crystal Group Response
7y
Dear Reviewer, I do not wish to get into a public debate about the particulars and will avoid responding to specific points raised. I will only respond that I don't think your post is as balanced as it could be, or fair on those who remain working here. I can fully understand that what has happened to you is upsetting, will have affected your home life and probably caused anxiety. I and the leadership team were genuinely upset to have to make the restructuring decisions we did. The changes that were forced upon us by banks meant we had to change processes which resulted in loss of roles. For that, I would like to apologise and say I am sorry. We're pleased that a number of people have secured new roles and we will do what we can to help those affected. I wish you success in finding a new role, quickly. Tony CEO
5.0
Aug 10, 2017

The Real Company I Work At...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are amazing on the whole, however some individuals spoil the atmosphere by thinking they are owed something, why does everything have to be a drama! Everyone works hard The senior management team seem to support one another well and lead whilst incorporating the right amount of fun. The team leaders are evidence of development and have pretty much all come from within, not there yet, but I like to see a business that values it's employees. They seem to listen, don't always get it right but they keep going.

Cons

Downside is the stigma of the industry we are in. Tony and his team genuinely want to do the right thing for the customer whilst playing in a very heavily regulated and difficult environment.

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Crystal Group Response
8y
Thanks for your review. I am really pleased to hear about your experiences and recognition of the work we're doing to drive positive change. Our work adds value to our customers who really appreciate what we do for them. As long as we stay focused on that we can rise above any negative stigma; remember that we are cleaning up the mess created by UK banks. Thank you again for your review Tony CEO
5.0
Jul 18, 2017
Recommend
CEO approval
Business Outlook

Pros

I have been with the company for 2 years i started as a case handler for 7 months which i enjoyed getting to understand the company whilst developing as a person and an agent, after that i went for the role of QC which i have been part of that team since, since being part of the QC team i have developed not just as an agent within the team but as a person and also feel valued, which has made me the most senior person within the team, being at Crystal makes me strive to want to improve and there is always opportunities arising, everyone at Crystal makes you feel welcome especially if you like a good cup of tea i guarantee you will be offered one ! There is not one person in the senior management team that will make you feel uneasy or that you cant talk to everyone is friendly, the CEO every month gives you a company update on how the business is progressing and what targets we aim to hit, there is also A LOT of recognition which if you get an award always sets you up to have a great day, Crystal never forgets your birthday whether its a buffet or a few gifts from the team you will always get a cake from our HR department (its the little things) Crystal is just a generally nice place to work there is lots more i could write however i would be here forever!

Cons

Need some more good staff to join our clan!

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Crystal Group Response
8y
Thanks for taking the time to post. It's great to read your review. Pleased that we are getting a few things right for you! Our bar is high but as soon as we find more great folk to join your Clan we'll hire them Thanks. Tony. CEO
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Glassdoor has 112 Crystal Group reviews submitted anonymously by Crystal Group employees. Read employee reviews and ratings on Glassdoor to decide if Crystal Group is right for you.