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      Crystal Group

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      Crystal Group reviews

      3.7

      65% would recommend to a friend

      (103 total reviews)

      Tony Shields

      78% approve of CEO

      54% positive business outlook

      Ratings by category

      3.6

      Culture & values

      3.6

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Compensation and benefits

      3.4

      Senior management

      3.3

      Career opportunities

      Crystal Group has an employee rating of 3.7 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crystal Group employee rating is in line with the average (within 1 standard deviation) for employers within the Servicios personales al consumidor industry (3.6 stars).

      Reviews by job title

      103 reviews
      4.0
      Apr 18, 2017

      Great People, Ambitious Company but loaded with the PPI stigma

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Some really great staff (and managers too!) - The Owner has a way to sniff out the people who want to add value (and those who dont) - Genuinely did all they could to make it a great place to work, despite the stigma attached to the industry (rightly or wrongly) - some great examples of turning high maintenance employee's that other employer's wouldn't give a chance too into valuable members of staff (and took a few back who didn't find that greener grass)

      Cons

      - Always a challenge to attract good staff when its a product and a method of attracting customers which has had so much negative press over the years (not Crystal's fault). - High turnover of staff, again i dont think this is down to the company or the management, just the nature of the beast - That Purple book - always a sense of dread when Tony opened it up!

      avatar
      Crystal Group Response
      8y
      Dear Reviewer. Thanks for taking the time to comment. It's funny, I think. Our industry (CMCs) emerged due to what another industry did in the past (banks). Evidently, banks have better PR machines than CMCs. Without CMCs who would look out for the average UK consumer? Let's not allow the banks win the PR war! At Crystal, we provide an important and ethical service for those not comfortable in taking on high street lenders alone. We've completely changed our model recently to web generated enquiries-no more outbound cold calling. Thanks for the feedback. Tony. CEO
      1.0
      Dec 15, 2016

      Not really worth the effort

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some employees do well by putting in the hard effort and it pays off. There are good opportunities for a few people who catch the eye of management. The small company means that people know each other and it creates a bit of a family atmosphere which is nice to work in.

      Cons

      Although some employees who work hard get recognised, many others do not. Talent is often overlooked by some managers (emphasis on "some", as others were very good) and employees were disregarded for opportunities. So many employees ended up doing the same thing over and over whilst others had variety and ended up being promoted. It became very "clicky" and this was one of the reasons I left. Pay could have also been better but (as my manager actually said to us) "beggars can't be choosers"! Not the worst place I've worked but it definitely had its fair share of problems.

      avatar
      Crystal Group Response
      9y
      Thanks for your comments. I think it is fair to say that we are on a journey to create the very best working environment we can and that in some areas we are achieving that but there is still work to do. We, the management team, remain committed to making Crystal a Destination Employer and your feedback is helpful. I wish you success in your future career. Tony Shields CEO
      1.0
      Oct 21, 2016

      Good company structure but let down by some team leads

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I started working here as a temp from a recruitment agency but then moved to a full time contract. HR and Recruitment acted quickly to get me started. The company has a standard way of doing things so it's easy to work out what you have to do and stick with it. This means employees have stability on day to day activities.

      Cons

      Many of the team leads lack fundamental training in managing people. But, even more importantly, they lack the values, sensitivity, and awareness needed to interact effectively all day long with people. Throughout my time here they have failed to create standards and give people clear expectations so they know what they are supposed to do.

      avatar
      Crystal Group Response
      7y
      Hi - thank you for leaving a review. Apologies the response was missed at the time. I believe we have developed hugely since your time with us. Best Tony CEO
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      Glassdoor has 112 Crystal Group reviews submitted anonymously by Crystal Group employees. Read employee reviews and ratings on Glassdoor to decide if Crystal Group is right for you.