Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Crystal Group

      Is this your company?

      Crystal Group reviews

      Compare reviews

      3.7

      65% would recommend to a friend

      (103 total reviews)

      Tony Shields

      78% approve of CEO

      54% positive business outlook

      Ratings by category

      3.6

      Culture & values

      3.6

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Compensation and benefits

      3.4

      Senior management

      3.3

      Career opportunities

      Crystal Group has an employee rating of 3.7 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crystal Group employee rating is in line with the average (within 1 standard deviation) for employers within the Servicios personales al consumidor industry (3.6 stars).

      Reviews by job title

      103 reviews
      1.0
      Oct 4, 2016

      Not sure

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ok so some good and bad reviews on here. A mixed bag of both good and bad from my perspective. It was a really lovely genuine place to work with great potential. A the company have grown things were good, but as uncertainty in the industry gets worse, it has transpired through the management to the rest of the staff. Have to agree that it's very clicky and your face definitely has to fit, and some members of management do not possess the skills to do the job or manage people correcty.

      Cons

      A real shame to war so many negatives however that many people cannot be wrong about its current state

      avatar
      Crystal Group Response
      9y
      Hi, thanks for taking the time to comment. There's a lot we do well at Crystal and definitely a lot we can, and will, do better. It takes feedback and involvement from our colleagues to make a better business, though. Your comments about "clicky-ness" and managers are noted and I will take these back to my leadership team to see how we can learn. We are committed to creating opportunities based on merit. Interestingly, a recent analysis of roles has shown that nearly 33% of our colleagues now do different roles to those they originally started in. And, I am proud to say that 100% of my leadership team have been promoted from within the business based on their attitude, enthusiasm, capability and commitment. Thanks Tony CEO
      1.0
      Oct 3, 2016

      Undervalued staff and no opportunities or career prospects

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Reasonable social aspects. CEO seems like a reasonable guy and genuinely seems to have good intentions for the company.

      Cons

      Upon joining the company, it was clear that lack of communication between departments and staff was a issue. Most staff felt unappreciated and unsure of the future of the company, actions taken by management didn't make the uncertainties about redundancies and lack of opportunity any easier. Redundancy was never discussed and always made to think that the business was doing well but at the same time clearly looking for any excuse to show staff the door and not replace them when staff left or got sacked... Management is very cliquey and unprofessional, positions created for personal favourites within the company and internal interview process was fixed to ensure the personal favourites got the positions. Poorly managed business and are facing real problems internally... I can't see how the business is going to go on into the future once PPI has had its time.

      avatar
      Crystal Group Response
      9y
      Hi, I appreciate you taking time to feedback. I read all of these comments personally to see where we can improve. Please allow me to respond. We are a business that has ambitions and aspirations. We have high standards and expectations. Those that don't meet what we require are offered the chance to develop their careers elsewhere. Those that do become part of our family and we support and develop them. Crystal has a brilliant future and we are committed to filling new roles with those who show passion, commitment and a will to develop and give great service. Interestingly, a recent analysis of roles has shown that nearly 33% of our colleagues now do different roles to those they originally started in. And, I am proud to say that 100% of my leadership team have been promoted from within the business based on their attitude, enthusiasm, capability and commitment. There is still a lot of work for us to do and I definitely recognise that. We're a very young business with some processes not quite there but our culture is really exciting. What's really important is that we achieve our 3 objectives of Maximum Impact, Destination Employer and New Horizons but we need the help of all of our colleagues to get there. I'm sorry it didn't work out for you but would hope you keep in touch in the future as we grow. Thanks Tony CEO
      5.0
      Sep 20, 2016

      New opportunities and great environment

      Marketing assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      As the current Marketing Assistant, the only one in the company, I am very happy in my role. I am being thoroughly supported in new tasks and I am being given the opportunity to look for a qualification to further develop my skills. I have been employed by Crystal for over a year now and in this time I have been made to feel part of the team and also the family. The social events are a calendar highlight for all involved and the management team are working hard along side the Colleague Engagement team to improve all aspect of the business. Being independent is a key part to my role, i have enjoyed managing my own time and working with us when necessary to complete a goal/project. Teamwork is something that has been emphasized more recently and it has given the team a boost.

      Cons

      There have been some challenging times and I am sure there will be many more, but I am glad to say we always come out the other side with a smile on my face. Communication with both customers and employees is being improved and this can be seen across the company.

      avatar
      Crystal Group Response
      9y
      Hi and thanks. A very fair review. I agree with your sentiment - feels like a great description of the business I turn up to every day. Still a bit to do though...keep the feedback coming. Thanks Tony CEO
      Viewing 70 - 72 of 103 Reviews
      Related searches: Crystal Group jobs | Crystal Group salaries | Crystal Group benefits | Crystal Group interviews
      ReviewsCrystal Group reviews

      Glassdoor has 112 Crystal Group reviews submitted anonymously by Crystal Group employees. Read employee reviews and ratings on Glassdoor to decide if Crystal Group is right for you.