Crate and Barrel reviews

Management company ruined the culture that was a lifestyle in a matter if months. What took more than 50 years to build was ruined. It's much harder to earn back trust once lost.

There was a ton of changes among the C Suite that resulted in a lot of uncertainty and pain points at the store. From the start of Janet Hayes reign it was clear that she wanted to do a hostile takeover of all upper management positions. Many of the upper managers that were the heart and soul of the company were forced out and then replaced by Janet's cronies from W&Sonoma. It didn't seem to matter to those in charge if the store was meeting sales goals - it only mattered that the store opened credit cards. Constant nagging and pushing employees to both open them themselves and force it upon customers. District managers would lie to you about room for growth. There was a huge dip in furniture quality and upper management would tell store management try and placate customers with the least amount of $ but then promise the world to the same customers and make the store seem like the villain. Furniture Sales people used to make commission. Executives gutted that program but increased sales goals and how many design projects needed to be completed per month - the result was less than stellar designs and lower customer conversion. Corporate couldn't understand why sales were dropping and continued to push Furniture Sellers to the point of quitting. Huge amount of turnover - I know that at least 8 West Coast Store Managers resigned and many of the Assistant Store Managers left as well during my time at C&B.