Crate and Barrel reviews

3.0

41% would recommend to a friend

(2,488 total reviews)

Janet Hayes

36% approve of CEO

29% positive business outlook

Crate and Barrel has an employee rating of 3.0 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Crate and Barrel employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Fast paced, great team and customer engagement, good discount

Cons

Corporate has done away with certain bag and box sizes as well as changing the size of paper we use to wrap merchandise. This has made our jobs harder as it’s challenging to wrap dinnerware and larger size items such as platters and to box or bag these items without it looking messy to the customer. Also, we don’t have any of the Crate and Barrel black and white paper we use for gifts, only holiday paper. Not every gift is a holiday gift. Seems that such decisions are made by people who don’t or have never worked in a store.

4.0
Nov 25, 2025

It’s fine

Recommend
CEO approval
Business Outlook

Pros

The job is really rewarding when done right.

Cons

The store teams have to handle too many issues that the customer service teams refuse to take care of.

Viewing 52 - 54 of 2,488 Reviews

Glassdoor has 2,614 Crate and Barrel reviews submitted anonymously by Crate and Barrel employees. Read employee reviews and ratings on Glassdoor to decide if Crate and Barrel is right for you.