Challenges from corporate changes - Sales Associate Crate and Barrel Employee Review

4.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Fast paced, great team and customer engagement, good discount

Cons

Corporate has done away with certain bag and box sizes as well as changing the size of paper we use to wrap merchandise. This has made our jobs harder as it’s challenging to wrap dinnerware and larger size items such as platters and to box or bag these items without it looking messy to the customer. Also, we don’t have any of the Crate and Barrel black and white paper we use for gifts, only holiday paper. Not every gift is a holiday gift. Seems that such decisions are made by people who don’t or have never worked in a store.

Explore other reviews about Crate and Barrel

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, nice people, supportive managers

Cons

Can’t think of any cons

1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

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