Crate and Barrel reviews

3.0

42% would recommend to a friend

(2,488 total reviews)

Janet Hayes

37% approve of CEO

29% positive business outlook

Crate and Barrel has an employee rating of 3.0 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Crate and Barrel employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jun 30, 2017
Recommend
CEO approval
Business Outlook

Pros

→ 30% employee discount --get to buy relatively nice gifts for family and friends → fantastic sales staff -- people are generally very friendly and eager to help; staff is pretty diverse with many people from all sorts of backgrounds → inspirational products -- learn a lot about the products, and get ideas for your own home and entertaining events → plenty to do -- learn about several aspects of running a business with sales goals, displays, and merchandising → being well-equipped -- the company provides many means/tools to provide good customer service competitive with other well-known retailers, which makes pleasing the public much easier → great team dynamic -- several departments work together and create a cooperative atmosphere → retirement/401K plan available → seasonal hiring -- it's a really fun, though stressful, time to work during the holidays → flexible schedules -- perfect for part-timers (eg. students, etc.)

Cons

→ heavy emphasis on numbers and figures -- for instance, every person has to earn a certain amount of money for the store, pitch the store credit card a number of times, etc.; there's always a lingering notion of demerits for not reaching numbers, which can be motivating or demotivating depend on how you look at it; numbers are closely monitored. → internal competitiveness -- pressure to reach numbers often make people more competitive against each other → corporate culture overrules employee input -- can not voice grievances/complaints without being retaliated against or singled-out by management → not very solution-oriented -- once corporate gets set on some implementation, it doesn't care how it affects the workplace, negatively or positively; no amount of feedback will mend any flaw in the system → looming favoritism → sporadic scheduling -- company relies heavily on special automated programs, giving employees sporadic work schedules every week based on one's profitability → little room for growth/promotion → lack of full-time positions with benefits, unless it's management → other typical retail fare (low pay, unpredictable customers, working on feet all day, etc.)

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Crate and Barrel Response
8y
Thank-you for your feedback. We have shared this with the appropriate teams.
3.0
Aug 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Beautiful building Good food in the cafeteria Nice Co-workers Shuttle/Train service is convenient

Cons

There are many aspects of the job I thoroughly enjoy, but none of which have to do with the job itself. The building is beautiful, and the people are great. Lots of snacks and treats for birthdays and everything else. The food in the cafeteria is pretty good. However, If you're in software development and interested in new and developing technologies, this is not the place. Everything is run on older systems and it seems like all of my time is spent putting out fires or fixing bugs, and not actually building anything. It is very hard to communicate across teams and feels like you are taking orders without knowing the purpose behind the tasks. The company is trying so hard to get things out quickly, there is little time to refactor or figure out the best way to do things, or even communicate to another team, resulting in things getting done improperly and causing a lot of problems. Company moral is down. Since I've been here only 7 months ago, there has been a large round of layoffs, and many people, old and new, have left. On the upside, It feels like people here really mean well, but there just aren't strong enough leaders to guide or influence the change. Hopefully things will turn around with the new CEO.

2.0
May 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Name recognition, design conscious employees

Cons

The company has been downsizing and restructuring process is in place. Many people, including newly hired to long-timers at all levels, are let go on the spot. Operations backed by old, expensive technologies. Management are generally reluctant to "fire" people based on their performance, lowering a team's morale and resulting in good people leaving.

Viewing 40 - 42 of 2,488 Reviews

Glassdoor has 2,614 Crate and Barrel reviews submitted anonymously by Crate and Barrel employees. Read employee reviews and ratings on Glassdoor to decide if Crate and Barrel is right for you.