Not Great, but kind of Bearable? - Sales Associate Crate and Barrel Employee Review

2.0
Jun 30, 2017
Recommend
CEO approval
Business Outlook

Pros

→ 30% employee discount --get to buy relatively nice gifts for family and friends → fantastic sales staff -- people are generally very friendly and eager to help; staff is pretty diverse with many people from all sorts of backgrounds → inspirational products -- learn a lot about the products, and get ideas for your own home and entertaining events → plenty to do -- learn about several aspects of running a business with sales goals, displays, and merchandising → being well-equipped -- the company provides many means/tools to provide good customer service competitive with other well-known retailers, which makes pleasing the public much easier → great team dynamic -- several departments work together and create a cooperative atmosphere → retirement/401K plan available → seasonal hiring -- it's a really fun, though stressful, time to work during the holidays → flexible schedules -- perfect for part-timers (eg. students, etc.)

Cons

→ heavy emphasis on numbers and figures -- for instance, every person has to earn a certain amount of money for the store, pitch the store credit card a number of times, etc.; there's always a lingering notion of demerits for not reaching numbers, which can be motivating or demotivating depend on how you look at it; numbers are closely monitored. → internal competitiveness -- pressure to reach numbers often make people more competitive against each other → corporate culture overrules employee input -- can not voice grievances/complaints without being retaliated against or singled-out by management → not very solution-oriented -- once corporate gets set on some implementation, it doesn't care how it affects the workplace, negatively or positively; no amount of feedback will mend any flaw in the system → looming favoritism → sporadic scheduling -- company relies heavily on special automated programs, giving employees sporadic work schedules every week based on one's profitability → little room for growth/promotion → lack of full-time positions with benefits, unless it's management → other typical retail fare (low pay, unpredictable customers, working on feet all day, etc.)

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Crate and Barrel Response
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5.0
Apr 2, 2026
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Pros

Flexible, nice people, supportive managers

Cons

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1.0
May 11, 2026
Recommend
CEO approval
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Pros

The office had a good coffee machine, which employees appreciated. The cafeteria staff member was friendly and welcoming, which made the environment feel a little more positive. Opportunity to observe how long-established corporate operations function.

Cons

Management style felt very micromanaged. The management in the IT appeared heavily focused on older management methods rather than collaborative leadership. Favoritism was noticeable among certain employees and teams. Contract workers were treated differently from full-time employees, including exclusion from social events, food gatherings, and team activities. The IT teams often seemed disconnected and unwilling to support or train others properly. Communication issues were common, including employees talking negatively about coworkers behind their backs. Training and onboarding lacked structure and consistency. The workplace often felt disorganized, with unclear processes and coordination problems.

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