Cielo reviews

Management is non-existent. They are all talk with their fluff comments and no action. People in those management positions don’t know what they are doing and are constantly being saved by the “disposable workers.” They say they care about their employees but will drop the top performers in a second with little care or thought. They lay off so many people and expect you to pick up the slack. (Just to save them money from their own poor planning) Overworked by 10-20 hours a week with little pay and no OT and continue to demand more from you. Always talk of being promoted and getting a raise, but it never actually happens.

For the longest time before I was promoted to a Pod Captain, I was a “subject matter expert” for the team. In this role, being a SME meant more than just being the go to person for any questions that the team may have. I dealt with escalations, managed a team of up to 10 members, coached the team, led team huddles, and oversaw an entire process on my own. However, I was getting paid LESS than the people working under me. I was asked to complete responsibilities that were NOT in my job description with NO compensation. This went on for two years and every single time I brought this up to my managers, I got brushed aside. When they finally promoted me to a Pod Captain, I quit after a month because that promotion meant nothing to me. I’ve pretty much been doing the job of a Pod Captain for years with no recognition or compensation. I felt undervalued and unappreciated. On top of all that, when I quit, my boss reached out to me and asked me why I quit and what I think needs to be improved on the team. I told them that I felt unappreciated and as a SME for two years, no one recognized my work. I told them that whoever becomes a SME after me needs to be promoted to at least a Senior role. This is a leadership position and no longer a regular TAC role. My boss told me that since she joined the team a year ago, she always thought we should be SMEs bc of the work we do. This made extremely upset that she recognized the issue and never made an effort to change that. YOUR DELIVERY LEADERS DO NOT CARE ABOUT YOUR SUCCESS. In terms of process improvements, it was very difficult to get my Delivery Leads to help me resolve issues. Sometimes when I see an issue and bring it up in our meetings, my Delivery Leads just smiled and acknowledged the issue, but made ZERO efforts fo fix the issue. After a few weeks, the Delivery Leads only stepped in because the issue got escalated by upper management and the client. This could have been avoided had they stepped in when I asked them to. Finally, the work started to take a toll on my mental health. The last 6 months of my time with Cielo, I found myself working 10-12 hours a day. During our leadership meetings, there were other pod captains or SMEs that would break down crying because the process was all over the place and we found ourselves being pulled in a million directions. We made suggestions and asked our leaders for help. We received little to no support from our delivery leaders. This went on for months. There is an issue if everyone is crying and breaking down during the meetings. But of course, our delivery leaders weren’t bothered by it at all.