You are only seen as a number - Team Lead Pod Captain Cielo Employee Review

Hi, this is Greg Summers, Chief Customer Officer. I won’t write paragraphs but do want to take a moment to at least acknowledge your comments, and address some of your concerns. We have had to make some hard decisions lately in response to the global economic conditions, and unfortunately, the impacted roles are not always based on performance but rather account volumes – some clients are growing, some are contracting, and others remain consistent. We’re committed to being as transparent as we can be with the state of the business, and to continuing to invest in the development of our people. We recently paid bonuses and did give merit increases based on 2022 performance, and we continue to offer learning and development opportunities through the courses we offer internally, as well as those available through platforms like Succeed and SocialTalent. I’d appreciate the opportunity to talk more about your message. Please, if you have additional comments, contact your leader or me. You can reach me any time through Teams or at Greg.Summers@cielotalent.com. Thank you.