Cielo reviews

3.6

67% would recommend to a friend

(1,573 total reviews)
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Marissa Geist

68% approve of CEO

53% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,573 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
4.0
Sep 9, 2023

Recent changes have made Cielo not so great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO (Kind of), IT Support is really good (especially compared to my client's), Remote Work.

Cons

Very uneasy feeling amongst all employees. They opened a new delivery center in India and have shipped A LOT of jobs over there but give excuses nobody really believes for those moves. Just be honest, it's to save money. They are calling candidates in the USA NOT INDIA. Now they've cut several directors and others that have been with the company a long time and have great relationships with their clients to save money.

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Cielo Response
2y
Hi this is Greg Summers, Chief Client Officer. Thank you for your honesty here, I want to acknowledge that as we're transitioning through a difficult period of change, with change comes uncertainty. Ultimately our business will always have to fluctuate, expand and scale to meet the market and needs of our clients. However, there will always be a need for talent across all our regions, and this will ebb and flow as our portfolio grows. Cielo's headquarters are situated in North America. Our presence here will we a constant even as we continue to maximize our global footprint. The wellbeing of our employees is vital, and we are continuing to invest in opportunities for both professional development and encouraging time away from work to return feeling re-energized and ready. How can I support you in feeling more connected and secure within the business? If you'd like to discuss this confidentially my "door" is always open. You can reach me at Greg.Summers@cielotalent.com.
1.0
Apr 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Remote work - always a plus! Very technical client - which resulted in very interesting work and kept a seasoned recruiter on their toes.

Cons

I am still trying to understand how a job that I once enjoyed went belly up. First, you have the pandemic, at which point I took a mandatory 10K cut in pay with a promise from the CEO that because of the pay cut, I could take 4 - 6 hours back per week to spend it with my family...but how on earth can that happen, when you downsized our teams and because I was fortunate enough to keep my job, you then tripled my workload?!? Next, because our recruiting team has just been up ended, and my client is hiring like gangbusters, I worked, and I worked, and I worked, night and day to get caught up. I worked 15 plus hour days. I worked nights and weekends. I worked, and I worked, and I worked some more, and I could never keep up with the demand. Then, you screwed with our bonus. Sure, it's not much of a bonus, but after working like a dog for the past year, pulling 75 - 80 plus hour work weeks every single week of the year (and several weekends too), leadership tells me that in addition to stealing money from me last year, that apparently my hard work and exceeding expectations from both Cielo and my client does not net me my full bonus? Seriously??? If that's the case, why did I just spend a year ignoring my family while I lived with my laptop by my side to keep finding talent for my client? I know why - I had a reputation to protect because high level technical recruiting is a very, very small industry, AND...I had a client that I wanted to be proud of me and my effort. And guess what? My client was successful! They had a banner year and they rewarded their full time employees thusly, but for some reason, Cielo just couldn't see my value, and nickel and dimed me once again over money that should have been mine. But the final nail in the coffin after being over worked and under paid and not valued was the new payroll system that Cielo deployed this past January. There was a glitch in the system that prevented employees based in California from accruing PTO. And no one in payroll seemed to care. I had to ask, and ask, and ask again and again why I was not accruing PTO. I was referred back to the employee handbook, and I was brushed off, and I was ignored. It took over 3 months to get that glitch in your payroll system corrected. 3 months!!! And I seriously only think that it was repaired because I had finally had enough and I resigned, and I insisted that I see an itemized statement from payroll telling me how much PTO I was paid out in my final payroll check. In summary, this is an awful, no good, very bad company to work for. They do not care about the people. They care about their bottom line.

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Cielo Response
5y
Hi, Sue Marks here. I’m really sorry you’re leaving Cielo with such anger and frustration after a long tenure. Every decision we made in the midst of the pandemic was a difficult one and we’ve reflected on them and learned from them. We had to make some really hard decisions in order to preserve as many jobs for as many of our people as possible for the long-term. Like many organizations, we did have to furlough people and ask many to take temporary pay reductions. We paused merit and due to the pandemic, missed our full bonus goals. And every one of those decisions was painful to make and I know was painful to execute and to receive. We worked to bring people, full salaries and merit back as quickly as possible, and we did. You’ll remember some of our clients had steady or frenzied hiring, while others went on total freezes. And then they opened back up at different rates. As soon as we saw our numbers trending upward, we made everyone’s salaries whole, approved extra time off, paid a “thank you” bonus to all of our employees around the world and started hiring again to begin the recovery process alongside our clients. 2020 was a challenging year and I am so grateful that our people and teams were there for our clients and each other while also adapting to new challenges and stressors at home. I hear your feedback about workload, and our management team does, too. I know it may feel that sometimes we as leaders don’t “get it.” I can assure there were – and still are – many sleepless nights throughout our organization as we all manage through these unprecedented times. Moving forward into 2021 and beyond, we now are again experiencing the challenges and opportunities of fast growth, with a spike in demand for our services unlike anything we’ve seen before in the history of Cielo. Our future is bright, and we will face those challenges and take advantage of those opportunities together, implementing many new policies supporting our peoples’ desired workstyles, flexibility, and wellbeing. Best of luck in your new role, and feel free to reach out to me at any time at sue.marks@cielotalent.com.
1.0
Sep 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Some great client teams you get to work on.

Cons

Don't lie about the real reason for redistributing work to low wage countries. You don't have any clients in Manila yet you keep adding jobs there so don't say there's a strategic reason. It's cuz you just want to make more money off cheap labour. You don't have job security anymore at Cielo unless your title starts VP or SVP....

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Cielo Response
5y
Hi there, this is Marissa Geist, COO. This was a tough review to read. Yes, we are continuing to change our business model as the market evolves, and having a sustainable talent strategy is part of that evolution. Yes, we have been moving work to more affordable locations to ensure that we can invest in our teams and clients appropriately. That said, we still have hundreds of people working for us in North America, directly supporting our clients and business. The decisions we make are not made lightly. When we relay messages of why we do what we do, we try to show that we have to have a plan that includes a way to grow, continue to be competitive and to thrive, because those dynamics help us reward our teams, invest in our business and ultimately keep more opportunities around. Now, that is a good message to deliver at a company meeting to employees that are still employed. It is tougher to deliver to someone who had a job loss at the expense of those decisions. This year has been unprecedented for the speed of choices and changes we have had to contend with. We are doing the best we can to take care of those who work with us, and I wish you only the best of luck as you find your next journey.
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