Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3398) , Customer Service Representative (CSR) (828) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (178) , Customer Service (139) , Call Center Agent (128) , Content Moderator (126) , Customer Experience Agent (108) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (74) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"Work from home was great" ((in 493 reviews)); "Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 452 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 157 reviews)); "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." ((in 139 reviews)); "Great culture and company values" ((in 104 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 842 reviews)); "The pay is low and you don't know what company you are contracted under until they extend the offer." ((in 779 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 515 reviews)); "Training is horrible" ((in 331 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 292 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

Alorica reviews

3.0

45% would recommend to a friend

(11,518 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,518 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

1.0

Jul 19, 2018

Be careful.. They will ghost you after hiring

Customer service

Recommend

CEO approval

Business Outlook

Pros

None... They ghosted me... Not professional

Cons

Was completely hired. Jumped through all the hoops.. Interview, paperwork, BG check. Was told I'd be contacted the next day to set up training, but never was.. Was given instructions to log into my employee account, but it never worked. The help desk (India) told me my account was never created. That was a month ago. I've emailed, called, left voicemail... No response. I quit my other job for nothing, and been a month with no income because of this sorry company. They even seem to contract out their own help desk to India!!! A call center company who doesn't use their own call center?! Tells you all you need to know. Planning to sue for lost wages. You can't just affect peoples lives that way

1.0

May 7, 2018

Be Aware

Work from home agent

Recommend

CEO approval

Business Outlook

Pros

Flexibility, 30 minutes increment shifts

Cons

While you are trying to do your job this company constantly has people call in harassing you with fake calls. The managers and the clients call in harassing you trying to basically make sure your handling the calls properly and I understand that but there way of going about it is ridiculous and it’s obvious that it is them harassing you. I have never worked for a work from home job where this is there way of monitoring there calls. It is not worth the headache or the minimum wage that they pay. This is company is horrible don’t work here!

1.0

Jan 23, 2018

Shady company! Lies to employee’s and Their clients!!!

Customer

Recommend

CEO approval

Business Outlook

Pros

Overtime incentives on top of your overtime base pay from the clients. You also get a bonus from the company from doing well so you can earn up to 3-4 dollars more each check per hour.

Cons

This place has horrible management that only care about making the company look good. They DO NOT CARE about their clients policies or procedures!!! They will not report any misconduct that made THE CLIENTS BRAND look bad in order to avoid having to pay the client any fees!!! This company is extremely dishonest! They keep employees who give absolute horrible customer service and lie about how much staffing they have in order to keep the head count of what the client wants. The client from Las Vegas are already pulling out from alorica because they can not be professionals in their job that they were contracted to do. People steal time from the company, there are many fraud cases that happen and this company lies about promoting their agents. I’m 100% glad I left this job and actually was blessed to find an actual professional job that has core values.

Viewing 22 - 24 of 11,518 Reviews

Jobs at Alorica

Call Center Sales Representative $17/hr + Uncapped Commission

Bilingual Customer Service Representative

Customer Service Representative

Inbound Customer Service Representative- Immediate Openings

Estados Unidos

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Alorica

Alorica reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Be careful.. They will ghost you after hiring

Be Aware

Shady company! Lies to employee’s and Their clients!!!

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