Alorica reviews

3.0

45% would recommend to a friend

(11,518 total reviews)
avatar

Mike Clifton and Max Schwendner

58% approve of CEO

38% positive business outlook

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,518 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

12K reviews
1.0
May 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Management and training system was very good. Monthly bonus structure - you need to be top tier to receive a nice bonus

Cons

This company does not value the individual person. For the work you need to preform you do not nearly get paid enough - the company only cares about paying the executive, not the heavy lifters. You accrue 4 PTO days a year!! What is that?!? We don’t even get sucks days - this company is a joke!! On top of that benefits are horrible and there is almost no incentive for staying longer than 1 year to receive better benefits. This company is taking full advantage of Florida’s red state laws - this isn’t the 80s, show your employees you actually care about them and maybe your revolving rate wouldn’t be so high! Thankful they picked me up after my Covid layoff, but i stayed there strictly because it helped me meet ends meet and worked with my family situation. This job is for students either in college or straight out of high school..

avatar
Alorica Response
4y
Thank you for taking the time to write about your experience. We appreciate your honest feedback.
1.0
Mar 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Co workers will be the only thing you will like

Cons

These people will lie directly in your face especially human resources. Never use their open door policies to complain about NOTHING. They close down sothern link and didn't give their employees no warning. They are an at will employment and they uses it to do horrible things to their employees. I wish i could tell you more but it will hinder my case. I wosh i could give them monus 10 stars for every employee they harmed . You havebto keep transferring to stay employed

1.0
Aug 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Easy job if you're technically inclined and able to handle snarky customers, very clear instructions for everything. Would be a great job for a robot or someone else who never gets sick or has anything happen to them at all.

Cons

After completing 3 of my 4 weeks of training, I contracted the flu, likely from a member of my training cohort who came to work sick to avoid getting fired. I likewise tried to stick it out, but found that I couldn't do it as I was losing my voice and unable to concentrate, which just does not work for a call center. I went to the doctor and found that I not only had the flu but pneumonia. After missing just over a day of work and bringing a doctor's note, I was asked to "resign and reapply", which I did. My partner later explained to me that this most often means you're getting fired, but without the chance to apply for unemployment. Regardless I went back and completed the entire application process over again, including the initial screening and technology test which I had passed just a month ago. The whole process took several weeks. I was not rehired. During training I consistently had among the highest scores in the training class, completed extra training modules, and had not missed a minute of work until getting sick.

avatar
Alorica Response
7y
Your feedback is valuable and very important to us. We appreciate your willingness to share and we want to address the issue. A member of our team is looking into this, but in the meantime, please email HumanResources@alorica.com if you have further questions or concerns. Thank you.
Viewing 19 - 21 of 11,518 Reviews

Glassdoor has 12,814 Alorica reviews submitted anonymously by Alorica employees. Read employee reviews and ratings on Glassdoor to decide if Alorica is right for you.