Pros
Overtime incentives on top of your overtime base pay from the clients. You also get a bonus from the company from doing well so you can earn up to 3-4 dollars more each check per hour.
Cons
This place has horrible management that only care about making the company look good. They DO NOT CARE about their clients policies or procedures!!! They will not report any misconduct that made THE CLIENTS BRAND look bad in order to avoid having to pay the client any fees!!! This company is extremely dishonest! They keep employees who give absolute horrible customer service and lie about how much staffing they have in order to keep the head count of what the client wants. The client from Las Vegas are already pulling out from alorica because they can not be professionals in their job that they were contracted to do. People steal time from the company, there are many fraud cases that happen and this company lies about promoting their agents. I’m 100% glad I left this job and actually was blessed to find an actual professional job that has core values.