Alorica reviews

YOU PAY FOR YOUR BACKGROUND CHECK YOU PAY FOR A LANDLINE (REQUIRED), AND HEADSET/PHONE FOR CALL TAKING LOW PAY - MINIMUM WAGE Woefully inadequate training in comparison to the expectations of the job. Also some of it appears to be outdated and inaccurate. The only plus is the training is self paced online except for any webinars you need to attend. Boring computerized narration and much of it not very professionally done/put together at all. Does not prepare an agent adequately for taking calls and performing the job! Skills (like HSN) may have higher hours per week requirements. The website said 10 per week, but HSN usually 20. Working a full time job I often found it hard to get all the hours required during the evening and weekends when I was actually available. They only trickle release hours a day or two ahead every afternoon so difficult to plan your schedule. When hours are released you have to be very fast as available hours get gobbled up in minutes! It ended up not being as flexible for my personal situation as I had hoped. And if you don’t get the required hours in you get a PIN and can be eventually terminated. Ridiculously complicated software systems to use and learn. Tons of glitches and bugs in it. Takes 15 minutes to log into everything just to be ready to take calls. Very little support system. HSN PAL line constantly "closed/shut down". No assistance available if you need it. And when you do reach them either they are rude and dismissive. or just don't know much more than you do. I resigned HSN due to not being able to get the hours REQUIRED by them. I begged to be assigned a new skill several times and after over six weeks no response WHATSOEVER. So resigned completely as I have to move on to other possibilities. Poor communication. If you contact say HR or corporate they will keep you waiting FOREVER for a response. But boy, if they want you to do something you better jump or lose the opportunity.

The day my youngest daughter was born, my newborn daughter was asleep with myself, along with my wife in the hospital. My daughter was not 6 hours old, when my then VP had my then manager call me directly while I was in the hospital – all because a client had an outage. I did not answer the phone, and everyone on the team received a “If you are out of the office, you will make sure your phone is charge and not on vibrate” message. Alorica is a very demanding company to work for, with little to nothing to compensate people for their time spent outside of work. The suite I worked in had rodents, cockroaches, and other pests. It took months for us to get a refrigerator in this suite. We’d had numerous issues with the drain clogging up. There wasn't an ice maker on our floor. When going outside, I observed agents that were dressed extremely unprofessionally. I have no idea how much Alorica pays in for its insurances per employee, due to a certain lack of transparency by this company. This is yet another example of a company that is not investing wisely in its employees. Attempted to steal paid time off from employees. In December of 2015, we all received an email from the CEO that was basically a pat on the back, then less than a week later, another email revoking a bunch of PTO from people. I tried to leave my email and contact information with Andy Lee after I left, to go over reasons why I left the company. I got no response from either of them. When we were first bought out by Alorica, Andy Lee came to Omaha to meet with us. I shook his hand, and asked him, “Are you going to be an owner that we see?” His reply was, “Let me say that, I am interested in what you do.” In some places, a handshake is more than just a hand shake - it's an agreement between two parties. Mr. Lee and his company reneged on the agreement in my opinion.