Fired for being sick - Technical Support Agent Alorica Employee Review

1.0
Aug 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Easy job if you're technically inclined and able to handle snarky customers, very clear instructions for everything. Would be a great job for a robot or someone else who never gets sick or has anything happen to them at all.

Cons

After completing 3 of my 4 weeks of training, I contracted the flu, likely from a member of my training cohort who came to work sick to avoid getting fired. I likewise tried to stick it out, but found that I couldn't do it as I was losing my voice and unable to concentrate, which just does not work for a call center. I went to the doctor and found that I not only had the flu but pneumonia. After missing just over a day of work and bringing a doctor's note, I was asked to "resign and reapply", which I did. My partner later explained to me that this most often means you're getting fired, but without the chance to apply for unemployment. Regardless I went back and completed the entire application process over again, including the initial screening and technology test which I had passed just a month ago. The whole process took several weeks. I was not rehired. During training I consistently had among the highest scores in the training class, completed extra training modules, and had not missed a minute of work until getting sick.

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Alorica Response
7y
Your feedback is valuable and very important to us. We appreciate your willingness to share and we want to address the issue. A member of our team is looking into this, but in the meantime, please email HumanResources@alorica.com if you have further questions or concerns. Thank you.

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4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Trys to live by values; client focused, people centric

Cons

lots of layers, tenured employees can seem territorial and not always open welcoming

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