Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3398) , Customer Service Representative (CSR) (828) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (178) , Customer Service (139) , Call Center Agent (128) , Content Moderator (126) , Customer Experience Agent (108) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (74) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"Work from home was great" ((in 493 reviews)); "Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 452 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 157 reviews)); "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." ((in 139 reviews)); "Great culture and company values" ((in 104 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 842 reviews)); "The pay is low and you don't know what company you are contracted under until they extend the offer." ((in 779 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 515 reviews)); "Training is horrible" ((in 331 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 292 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

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Alorica

Alorica reviews

3.0

45% would recommend to a friend

(11,518 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

38% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,518 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

12K reviews

5.0

Feb 20, 2017

Current employee

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexibility; work at your convenience Satisfaction of helping others Work from home Fun job indeed! Different projects to qualify from

Cons

Sometimes it's hard to get hours. However you can trade shifts with other coworkers which is a big plus. There's also a

1.0

Jan 6, 2016

They steal your PTO. Horrible place!!!!!!

Project manager

Recommend

CEO approval

Business Outlook

Pros

They only act like they care. They want insanely good work out of you whoch is fine but then they do stupid underhanded cut throat poorly communicated things to kill your will to do great.

Cons

They just decided on 12/31/2015 at 4:30pm to chop pto off at 80 hours starting jan 1. And screw everyone with no notice. I lost 160 hours!!! So dirty and underhanded. I would never refer anyone now.

2.0

Mar 26, 2022

Only Apply if you Have No Other Option

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home Working on site pre-COVID was a lot of fun. The people were all super unique and from every kind of background. Work site in Fredericksburg, VA is really pretty A LOT of overtime is available

Cons

The pay is trash Management treats employees like garbage They constantly preach company culture but do nothing really to improve it The company software crashes constantly

Viewing 16 - 18 of 11,518 Reviews

Jobs at Alorica

Customer Service Representative

Bilingual Customer Service Representative

Inbound Customer Service Representative- Immediate Openings

Estados Unidos

View job

Call Center Sales Representative $17/hr + Uncapped Commission

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Current employee

They steal your PTO. Horrible place!!!!!!

Only Apply if you Have No Other Option

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