ADT reviews

Layoffs are beginning now that the company has merged with ProtectionOne. I was in the first round of layoffs with absolutely no indication this would happen and AFTER I was told there would be no layoffs (I know, typical lie from a company after a merger). Left with nothing and was laid off over the telephone. Was told I would get a small severance of which I have yet to see anything. I have contacted company over and over and they will not return calls. They basically screwed over 200 people big-time and have left many of us financially in serious trouble. I know layoffs happen -- it's happened to me before in my industry -- but I've never had a company conduct layoffs in such a shoddy fashion and offering zero support after. Not cool.

To sum it up...you will be handed an ipad and told to hit an arbitrary number and then left on your own until you starve. Where do I start. I have over 20 years of sales experience before ADT and I am not really sure anyone runs this company. It's a complete mess. Every manager has their own little fiefdom, there is no real structure or plan, everyone kinda just makes it up as they go. There is no coordination between departments and most of the time it's outright war. When I started the best advice I got was from an older rep who said "listen..no one here cares about you and no one is going to help you". He was spot on. Training amounts to a slap on the behind and a "Go get em Tiger". If you have a question google is a far better resource than the company itself. Management is annoyed that you bothered them with a question, or simply don't know the answer themselves. Even simple things like product guides and user manuals seem out of their ability to provide. For example I had to download the feature guide for the Pulse system from the internet because no one on my team could find or email me one. You can never get a straight answer out of anyone. 100% Commission is brutal! To make it worse you don't get paid until the job is installed. This means you can blow away your sales goals and still starve. You will go weeks if not months without any money just waiting on installs so you better plan ahead. I have lost countless bonuses because a tech didn't bother to turn in the paperwork until a few days later, or had to go back, or simply didn't "feel like" installing the system. There are about 100 different ways your job will fail to install and you have to figure each and every one out the hard way. Quite frankly getting the unit installed is half the battle and consumes an inordinate amount of time. There isn't even a sales dashboard! The sales "process" is non existent! The company provides no direction, no tools (other than a tablet) and doesn't even bother to explain anything about your job. They have no systems in place, no best practices, no subject experts, no mentorship programs, no awards, no product training, no sales training, my office doesn't even have working wifi. . It's up to you to figure out how to organize your day, find leads, make appointments, and write a pitch. I was told "go sell x units" and that's it...I even had to buy my own business cards. All your leads are self generated, the company will send you a couple dead leads a month, and an appointment or two that have been chewed over a few times already. My advice would be RUN if you get "offered" this job or grab a part time gig fast....you will need it.