Since ADT took over ADT there was a problem. I had been with Protectron since March of 2016 and since my first month on the sales floor I was consistently in the top 3 if not the top performing agent on any given month. A superiorr, whom I will not mention by name, is a ruthless individual with only metrics on her mind. The wellbeing of her staff is not an issue, yet as Protectron we were able to have success.
Since the ADT-Protectron-Protection 1, etc., integration was completed near the end of 2017, this company has become a nightmare to work for as indicated by their dismal Public Trading performance. I am and have always been a top salesperson at all of my employers, however being a top performer here no longer equates to being a top earner. We have literally about 50% of our sales that we sell over the phone where the installer simply never shows up to the clients house to do the job. Plain and simple; 50%. We use 6 software programs in order to make a sale, one of which takes a minimum of 20 minutes to populate the information. There are consistent return on sales we submit because of minor spelling errors and other unbelievably non-significant issues which are based on the software system AS400 being incredibly redundant and non intuitive. We use an MS-Dos program to schedule installations, which we used to have an entire department take care of, yet now falls on the shoulders of the sales team. Since it's IPO this company's one and only concern is the metrics. They want to appear good on paper, even if that means a dismal customer experience, while they talk about Customer Experience being number one. Of course that is just for their shareholder meetings, not actually put into practice. If you're a top earner they will not fight for you, nor do your opinions carry any weight, They hire management either with terrible work ethic, or a lack of understanding of any sales procedures. The upper management does not want any feedback. This company has a horrible forecast on the stock market and internally as well. A superior I was involved with strategically attempted to push me out because I was clearly dissatisfied, keep in mind I consistently earned a 6-figure income, yet I was miserable, so finally I said I can't take it and left. The customers wait on hold forever because sales peoples compensation is based largely on a sales-per-call formula, although the vast majority of our phone calls have nothing to do with sales and end up as transfers elsewhere. Everyone is being remunerated this way therefore no one wants to take calls. I have never been around such an incompetent, confused and unhelpful group of management in my life. The commissions every 2 weeks have become ridiculously low due to installers not showing up to jobs, and all of the compensation is based on a bonus system, which I'll admit has some potential, but a bonus can be altered at any moment to make it more difficult to attain. I expressed an interest in being promoted but was never spoken to about this again after my initial discussion.
I was being driven out (while still performing) and took the bait and quit due to the fact that I had numerous times expressed displeasure. But I had to do what was best for myself and I have no regrets.
