ADT reviews

The suits in the glass tower down in corporate have no idea how to run a company in my opinion. They were not and did not prepare for the split from Tyco for one. Two the systems they use are outdated and should have been updated YEARS ago before the split even happened. The company says is focus is on the customer but it's true focus is on the bottom line. Yes they have to answer to shareholders now but I still believe that they have no idea what their business model is or how to run the company. The level of micromanaging is absolutely ridiculous and utterly ABSURD! As an installer for the company I find that it is ridiculous that an ALARM company runs out of stock of the necessary equipment in our office on a WEEKLY basis! They are more focused on where we are and what forms we have to fill out and procedures to follow than letting us do our job correctly.

- Commission only. You don't sell you don't eat. - ADT equipment is more expensive. - Some sales appointments are bad. - In order to continue getting sales appointments, you need to generate leads on your own (Self Generated Leads -SGLs) from referrals, door knocking, following up with installs from the previous month, calling new homeowners, partnering with realtors and everything else you can imagine. This hunger for SGLs is perhaps based on the theory that a self gen cost the company less to create the appointment (because they didn't compensate a phone sales rep who booked an inbound/outbound appointment?). This mostly is all they talk about. MORE SGLS. The rest is meeting the closing ratio, and selling more equipment. - You'll need 1-2 SGLs a week or they'll cut your leads off and you'll starve. No one gets fired. They just get starved and quit on their own. - All the cable companies have entered the market causing downward price pressure and more competition. - Small authorized dealers have been able to sell systems for free. I used to arrive at sales appointments only to see a super saver coupon with an ADT logo that said the system was free. As a result I'd have to spend 20 minutes explaining thats an "authorized dealer special" and I was corporate so we used different equipment and that my system costs more. Many people thought I was lying. - This company uses salesforce. The implementation is very poor. Every appointment needs to be dispositioned with granular low-value information i.e.. what type of solution was proposed, what price presented, why they didn't buy and so on. This information that is marginally valuable if the person schedules another appointment later on the down the road. The fact is they didn't buy so you need to start from scratch anyway because the other sales rep may not have done a good presentation.. On an ipad which connects over data, inputting such data on salesforce and be very slow. Upper management actually think the salesforce data is a accurate and extrapolates from bad data. Most people just enter the bare minimum fields. - Theres a call night. You have to call until you schedule (in sales force) 2 appointments. That can be well over a 100 calls. Management doesn't car if you didn't actually get 2 appointment. No excuses, you better schedule a fake name and address so you can go home. - Poor cold calling (phone) training. - This is in home sales, expect to be selling until 10pm some nights 6 days a week. You need to be available from 8pm to 8pm. Its unlikely you will work every hour but these hours aren't very family friendly. Everyday you can schedule two hour off but the appointments are automated and if don't block yourself you can have back to back appointment blocks from morning to night. - None of these con are back enough to turn away from ADT. Its a good company and I might consider going back.