I have been working here for over ten years and have not seen an organization lose its focus like this. The biggest con is that management, at all levels, are out of touch with the front line associates and their members. There is no support for associates. There is no where to go with your thoughts that will be heard and listened to. The only focus is numbers. What ever number you hit in any position within this organization is all that matters. AAA's CEO is the previous CFO. This is why the pressure for numbers. This organization used to see their employees as a valuable resource now they see them as only a number. And if the number isn't what they need then they find a replacement. There is no room for growth. The company promotes only those that do not do well with their position. Then those that have been promoted into the higher levels rely on the people who have been past over for promotion for help. Management greatly dislikes being questioned and will put their head in the sand and avoid associates who press for information or clarification. There are integrity issue within management and human resources. Which is surprising because it is one of the shared values of the organization. There is a strong disconnect with upper management. These individuals hide behind their emails and probably could not do the job that they ask frontline associates to do on a daily basis. Most are probably close to retirement and do not care what happens to the organization. This organization is going down hill quickly. We have lost our market share with any customer under the age of forty five. Most individuals under the age of forty five would not have a AAA membership if it was not required to have because of getting insurance or because they work for the company. There is a lack trust in upper management and this could be due to the lack of communication. The marketing needs a serious overhaul. Frontline employees are provided the same outdated leads month after month. Find a better way to market instead of snail mail, it's too passive. The car care situation is another animal. Many members have been frustrated with the lack of knowledge and competencies of car care. This area needs an over haul and needs people who know what they are doing. The lack of knowledge in the car care side of AAA makes the organization look bad. It is tarnishing the AAA brand. It is also difficult as an employee of the organization to utilize the car care side because upper management does not look at employees as customers.
