AAA Club Alliance reviews

3.2

49% would recommend to a friend

(585 total reviews)
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Thomas Wiedemann

49% approve of CEO

33% positive business outlook

AAA Club Alliance has an employee rating of 3.2 out of 5 stars, based on 585 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Club Alliance employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

585 reviews
2.0
Apr 6, 2016

Bad experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

AAA Mid-Atlantic is a good company and offers a lot to their employees.

Cons

A manager can make or break your experience with a job. I had a great opportunity with AAA but my manager was constantly micro managing the team and proper training was never provided so I was struggling. The mgr had no patience and put very high expectations on the team.

2.0
May 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay rate was solid and overtime incentive was often available but after my experience with them as a former FT employee, I strongly look elsewhere

Cons

Honestly AAA is not a company to put your effort and time into. Management primary focuses on your COR referrals (money) but when you bring to their attention about issues you have, they will purposely ignore those issues and don’t provide a solution. The supervisors/management will not have your best interest and are some of the most shadiest people I’ve encountered. When it comes to helping members in roadside, understand you’re going to have more bad days than good due to members being upset constantly. The call volume is pretty heavy on an everyday basis and those strains can potentially lead to health problems down the road for you. Your monthly scorecards can be reached if you work consistently however if you exceed over your targets, they will question you and assume your rushing you your calls when you’re not. the scorecard metric system is a joke. If things are outside of your control, be prepared to get suspended and then fired no matter how good your performance is. AAA has a very high turnover rate and employees normal are out of the company within a few weeks even months.

1.0
Jun 6, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice office, decent co-workers. I've met some very nice people who are really good at giving exemplary customer service.

Cons

I am considered a top-performer. I started with a specific commission structure that has been changed 3 times in 5 years and not to my advantage. The more you produce the more they find ways to decrease your pay. You build a book of business for this company with the promise that when you finally go on commission you will make considerably more money. And you should, except that as the book you are responsible for grows, it becomes impossible to service it and therefore your new sales basically are cut in half. It is quite a good plan for the company, horrible for the agent. As a top performer you are given little gifts such as sporting event tickets and lots of praise. That's to keep you producing until you get to that level where you can't due to servicing. Then, I believe they expect you just to fall off and leave while they fill up with another group of suckers who will fall for the same trick. It's a borderline scam. Great place to learn about insurance, but you probably should have a plan B and be ready to get out within 2 years because you most likely are wasting your time. It's really heartbreaking to see some of these commissioned agents who put a lot of work into this being thrown by the wayside. And when you do leave they keep all your commissions in-house. That is the reason to drive the commissioned agents away and fill up the back end with new, low-paid agents.

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AAA Club Alliance Response
5y
Thank you for taking the time to write your review. We appreciate you bringing your concerns to our attention, and will do our best to address these concerns in order to improve.
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Glassdoor has 615 AAA Club Alliance reviews submitted anonymously by AAA Club Alliance employees. Read employee reviews and ratings on Glassdoor to decide if AAA Club Alliance is right for you.