Lumen Customer Service Representative interview questions
Updated Feb 23, 2026
based on 46 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
73%
Applied online
Applied online
13%
In Person
In Person
8%
Employee Referral
Employee Referral
5%
Staffing Agency
Staffing Agency
3%
Other
Other
Interview search
46 interviews
Viewing 41 - 45 of 46 Interviews
Lumen interviews FAQs
Customer Service Representative applicants have rated the interview process at Lumen with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -
Smooth as I have ever had experience with. The interview was conversational and aimed at getting to know me and explaining what CenturyLink had to offer. From interview to job offer, CenturyLink was FIRST CLASS.
Interview questions [1]
Question 1
Name something that you struggle with? Name a few things that I am not very good at?
I applied online. The process took 2 weeks. I interviewed at Lumen (Johnson City, TN) in Sep 2012
Interview
Interview process was a double team style interview. Each go over your resume with you. Then ask basic questions like "why do you think you are a good fit for the job" Then if you do well you will proceed to a moch call.