Lumen Customer Service Representative interview questions
Updated Feb 23, 2026
based on 46 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
73%
Applied online
Applied online
13%
In Person
In Person
8%
Employee Referral
Employee Referral
5%
Staffing Agency
Staffing Agency
3%
Other
Other
Interview search
46 interviews
Viewing 26 - 30 of 46 Interviews
Lumen interviews FAQs
Customer Service Representative applicants have rated the interview process at Lumen with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
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I applied online. The process took 2 months. I interviewed at Lumen (Boise, ID) in Apr 2016
Interview
First there was a short phone interview before scheduled for in person interview. At the time I applied they were doing circuit interviews. About 12 people attended to be interviewed and we were split up into groups of three. There were 3 or 4 tables, with three managers at each table, and one question at each table. Once everyone was done answering the question themselves, everyone would move onto the next table.
Interview questions [1]
Question 1
Describe a time when you found it difficult to meet your job requirements and how you handled the situation.
I applied through a staffing agency. I interviewed at Lumen (Monroe, LA) in Jun 2017
Interview
Interviewers made you feel comfortable and the whole work place seemed very relaxed. Common interview questions asked by 2 managers in the call center. Received a return call on 06/21 stating I had been selected and I am now waiting on information for next steps.
Interview questions [4]
Question 1
What do you think customers want when they call in?
I applied in-person. The process took 5 days. I interviewed at Lumen (Phoenix, AZ) in Jan 2013
Interview
Just a interview and play role not much to be honest, they have change the process now, nowadays anyone can work there, if you don't have experience you get the job