francesca's reviews

3.4

56% would recommend to a friend

(2,769 total reviews)

Andrew Clarke

55% approve of CEO

34% positive business outlook

francesca's has an employee rating of 3.4 out of 5 stars, based on 2,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The francesca's employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Sep 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Developing people, connection with BTL’s in your district, ownership of your boutique

Cons

Development is lacking and really how things are run really depends on your district Team Leader. Favoritism is a huge part of this and if your DTL doesn’t like you, you don’t get visits or development. Those who the DTL favors get promotions and extra help. Keep a staff is a struggle because pay is terrible starting stylist at 8.00 an hour is great but Sales Lead start at 9.00 and they’ll never get above 11 dollars. Which only happens if they have 5+ years of retail experience. But they can go to another retailer and make 11 dollars as a sales associate. They are constantly changing things and literally there is no way to communicate with home office (outside of tech issues) which is completely ineffective because getting things done can take over a week or at all. But also don’t file HR complaints because nothing will happen or they’ll tell your upper management and then they make your life a living hell. Plus as a BTL you make crap pay. You can go to another retailer and make the same or more as an assistant than as a BTL with this company. Definitely don’t recommend unless you want to never grow as a leader in the retail career field.

2.0
Aug 28, 2018

Team leader

Recommend
CEO approval
Business Outlook

Pros

Unique customer service aspect. Great customer base.

Cons

Lots of growing pains. Seems like corporate has no clue as to reality of the the actual stores. Lots of money dumped into useless things that dont help the store management. Too scripted in the promise instead of letting conversations happen naturally you are "redirected" to Francesca verbiage. No life work balance of you're a hard worker. Pay is WAY to low for expectations.

1.0
Aug 27, 2018

If i could rate it zero stars i would

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun cute clothes and trinkets, great stylists and leads, clientele is amazing

Cons

Good luck getting a full time position even as an assistant manager. Given to “higher tier” boutiques. Catty boutique leaders and many who are straight up unethical and hr does NOTHING. Horrible dms one was so bad she resigned after being reported so much and nothing was done. Also new rule where they cut hours of everyone except btl and women are expected to close alone in large isolated malls. And stylists are already given no hours and bad pay. Just plain awful. It’s like the find the absolute worse people for the job and then instantly give them an offer.

Viewing 97 - 99 of 2,769 Reviews

Glassdoor has 2,825 francesca's reviews submitted anonymously by francesca's employees. Read employee reviews and ratings on Glassdoor to decide if francesca's is right for you.