francesca's reviews

3.3

54% would recommend to a friend

(2,769 total reviews)

Andrew Clarke

53% approve of CEO

35% positive business outlook

francesca's has an employee rating of 3.3 out of 5 stars, based on 2,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The francesca's employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Sep 12, 2017
Recommend
CEO approval
Business Outlook

Pros

-BTL's get 50% off merchandise. The rest of the staff gets 30% off. -Feels like a small family -You have SOME creative freedom when it comes to visuals and floorsets. -Not bad PTO system. (You earn in increments every pay week and you can also borrow against it) You can earn up to 120 hours which is pretty good -You also get paid holiday.

Cons

Corporate has now made it so BTL's are REQUIRED to work a minimum of 42 hours a week with no paid overtime. Isn't that illegal?! During holiday, we are required to work 45 hours a week. Communication with home office is a mess. Payroll hours are constantly changing last minute because of changing their minds for when we should do markdowns. They say our pay is competitive but it's actually a joke. Stylists: $8 an hour Sales Leads: $9 an hour Assistant Managers: $12-$15 depending on your stores tier. The amount of work and responsibility they have for that pay is ridiculous. Go to another retailer where you're paid more. The promise is a joke. The fact that every conference call and rally call we have is all about the promise behaviors just proves the fact that it isn't being done across the board. It's pushy and customers do not respond well to it. Especially in mall locations. BTL's have no say in their so called "business" anymore. DTL's will say that it's your store but in reality it isn't. When I first started with this company, we had less than 400 boutiques nationwide. Now we just reached 700. Stop over saturating the market! There's a reason stores are dropping tiers! The fact that in my district alone, on Black Friday last year 2016, we have a total of 11 stores. Only 4/11 made their goal on BLACK FRIDAY.

1.0
Feb 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Okay discount. Staff feels like a small family and made some lifelong friends from there. Store managers get decent vacation and paid holidays.

Cons

Where do I begin? The company just did a HUGE layoff splitting up districts and region. Lost my regional manager. Now the district I was in has over 20 stores where it had only 12...now I’ll never see my DM since she will be traveling everywhere. The stylist position will soon cease to exist since they only want them working on the weekends. Good luck finding someone who will take that low of pay and only will want to work on the weekends. Managers will now close alone during the week. Do you not give care about your employees safety at all just to save a dime?? If your short staffed (which most of the time you are) have fun working doubles and working whatever staff you have to death. It’s very rare other stores are willing to help. Some store managers are working up to 90 hours a week. They have crashed and quit. That’s what happens when they don’t care about their employees even though they say they do. The promise doesn’t work. End of story. Stop trying to force feed us this scripted “connection” we are supposed to have with customers. Some customers are actually just browsing...I know shocking. Pay is a joke. You can get a job at so many other retailers with less responsibility with way more pay.

2.0
Jun 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Occasionally super cute outfits, cute jewelry, great deals, warm environment. Usually always a sale going on in at least one department.

Cons

Not gonna sugar coat it🙅🏽 Whoever is in charge of the rules regarding customer satisfaction is an idiot. You can't force deals and recited verbiage on customers if you want them to be comfortable and enjoy their shopping experience!! Some people take conversation real well & are looking for specific items; others just want to be left alone & just look around! We've all been there, and the attitude from some customers when you greet them is enough for you to know to respect their space! I've made great sales and conversations with customers without the annoying verbiage, in a genuine way. The info video for stylists is cringe-worthy and puts the customers in an annoying situation, which is totally understandable!! Smh, get it together & actually take your employees' ideas/natural verbal examples into consideration.

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