francesca's reviews

MICROMANAGING!! If you work with another manager you will be observed when you help out a guest. Then you will be rewarded and redirected meaning that you will be given a phony complement about what you did right and a “redirect” with what you did wrong. You could have done the fran promise perfect but will still get some kind of redirect like “ you asked for her name before you gave her yours first”. You will no doubt “role play” with your leader. Which is super awkward unless you love acting. You must harass every person who walks by asking millions of questions. Basically forcing them to talk to you! It becomes awkward especially when a guest doesn’t want to talk. You are basically scripted to what you say to each person. There is a specific verbiage you must use. There is no freedom for you to shine with your own personality. The expectations are not compensated with pay rate. Hours are minimum unless you are the manager or assistant

First, be prepared to HAVE NO CONTROL!!! OF YOUR FOUR WALLS. Your DTL will tell you all day that it’s your store, but everyone you interview from Management-Stylist your DTL has to interview, SO IT TAKES THREE WEEKS TO HIRE ANYONE! Unless her “flavor” of the month needs someone, she moves quickly, or expects other stores to loan out their entire team to cover the district. Don’t get attached to your management... because as soon as you train them, they are moved to another store under the same title so SOMEONE ELSE can promote them in a week and get CREDIT for work they DIDN’T DO!!! The DTL is never concerned about why these people eventually leave...... it’s because they aren’t bought into someone they HAVE KNOWN FOR TWO SHIFTS! The DTL violates every HR law in the book, from discussing your career with peers, making discriminatory comments and “motivating” you by dangling promotions. ( which NEVER happen) I have been in retail for 10 years!! And and i have never had such A UNPROFESSIONAL DM! I have been a store manager for 6 years, and this is the Worst company I have every worked for. Now, the pay.... depending on Tier... IT STILL SUCKS! They expect you to work at least 42 hours, but on average I worked 50-60 hours per week... Still told Its not enough. The schedule goes Thursday-Wednesday because god forbid you get to shave yourself, or be able to even know what freaking day it is. Oh and don’t get me started on the visits... the entire moral of the team changes while the DTL is there because either the DTL has lied to half of them, made promises that weren’t kept, or says “THATS NOT RIGHT” and embarrasses the stylist-and never acknowledges the progress that they have made. The District has changed twice in less than a year. The gossip within the district is ridiculous.... and the one who starts it IS OUR LEADER! The “promise” is the WORST SELLING MODEL EVER! when you have 4 people in your BTQ and they all hear you say A SCRIPTED genuine connection.... ITS NOT GENUINE!!! Oh and don’t trust your peers. Nothing about this company is GENUINE. I have been selling for 10 years and this is the worst model. Your target guest is. 26 (according to them), when on the weekends you have 15 teenagers walk in with 10 dollars and I’m suppose to do the PROMISE! It’s completely unrealistic.