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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      3.8

      73% would recommend to a friend

      (2,186 total reviews)
      avatar

      Henry Schuck

      78% approve of CEO

      65% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Career opportunities

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.7

      Compensation and benefits

      3.6

      Senior management

      ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      May 31, 2024

      Micro mgt - Toxic

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I cannot think of any

      Cons

      Hi turnover rate. Terrible base pay, & commission. Ten dollars per lead? (well below industry, do your homework mgt) The lead routing system is awful. You end up competing with your peers for the unreachable amount of dials you are required to make. We should be competing with our competitors, NOT our teammates. It promotes BAD behavior. Mgrs focus on quantity not quality. Personally have witnessed this on all too many occasions. Not an easy job If you have family commitments.

      avatar
      ZoomInfo Response
      2y
      Thank you for sharing your feedback. We're disappointed to hear about your negative experience as a Sales Development Representative (SDR) at ZoomInfo. We take your concerns about turnover rate, compensation, and the lead routing system seriously. We are continuously evaluating our processes to ensure they promote collaboration and success and in fact we are restructuring the New Business Sales Team so that every rep is focused on a specific segment. We expect this to drive improvement in win rates, ASP increases in up-market segments, better retention downmarket, improved enablement, and more role specialization. Regarding compensation, we apologize if there was any miscommunication during the recruitment process. We strive to provide accurate information to all candidates. As you know a seller's OTE reflects your total POSSIBLE commission plus your base salary pay so at the time of your conversation with your Recruiter that may have been the case. We appreciate your feedback and are committed to making positive changes.
      1.0
      Feb 5, 2024

      4 Managers in 1.5 years

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      You have the chance to get promoted from within

      Cons

      Lots, not sure where to begin on this one. On paper ZI seems like the place you'd want to work, but I highly recommend you start your journey elsewhere. When I first joined ZI, I was promised unlimited PTO, and a large stake in RSU's well fast forward to the vesting cycle and those RSU's are worth about 65% less then when I got them...... Also FYI unlimited PTO is no longer an option at ZI. Read the 1 star reviews they're 99% are accurate. The best way to describe Zoominfo is a toxic relationship, but you don't know you're in one until it's too late. Constant feeling of pressure, constant micro managing, constant meetings about how we need to increase our numbers. Felt like a slave driver rather than someone who is appreciated for the work. . People are literally SCARED to take vacation because they wont hit their numbers. This is not a work environment you want to be a part of. On my team alone I had 4 managers in 1.5 years and many new SDR's so a very high turn over rate.... that's for a reason. Quota is always changing as well. Mgmt does not care about you at all, you're just a number. Work life balance is terrible as well. Don't even try to get an increase in your base pay, they will not do anything and will keep telling you new excuses as to why they can't give you a raise. 3 years in I have asked management many times, and get the run around always.

      avatar
      ZoomInfo Response
      2y
      Thanks for spending the time to leave a review. We wanted to clarify on our front-loaded PTO policy for SDRs, which aligns with industry trends and best practices. By providing a bank of PTO hours within a calendar year, we aim to encourage a culture where you feel empowered and comfortable taking the time off. The decision to implement these changes is rooted in our commitment to enhance and streamline ZoomInfo's operational processes and not to punish our hard-working employees. Should you have any ideas to share to improve please reach out confidentially to your Human Resources Business Partner to talk through your concerns.
      1.0
      Nov 14, 2023

      Time at ZI

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy product / demo. Quick sales cycles

      Cons

      Sweatshop environment. High churn rate

      avatar
      ZoomInfo Response
      2y
      Thank you for taking the time to leave a review and we are sorry that you experience was not positive. Over the last year our CEo made significant investments in resourcing and driving a more intentional culture of customer success at ZoomInfo. Our culture is fast-paced and yes it’s demanding but we are making great strides in our learning and developing offerings to ensure our employees thrive and can find a great work-life balance. We wish you the best in your next career endeavor.
      Viewing 148 - 150 of 2,186 Reviews
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      ReviewsZoomInfo reviews

      Glassdoor has 2,234 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.