ZoomInfo reviews

3.8

73% would recommend to a friend

(2,183 total reviews)
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Henry Schuck

78% approve of CEO

65% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jan 27, 2021
Recommend
CEO approval
Business Outlook

Pros

If you like being bullied by your managers, lying to people over the phone while working 12+ hour days with no extra compensation, and selling people's personal contact information to strangers then this is the job for you!

Cons

I'd heard nothing but awful things about ZoomInfo from former coworkers but I took this job out of sheer necessity. I regret every minute of it. Everything I'd heard about the inept management, racist/homophobic culture, and toxic frat house vibe of the business was horribly true. On my first week I witnessed a manager tell my coworker that "lunch is for losers" (not sarcastically) when she requested to take a lunch break. The "lunch/breaks are for losers" phrase was commonly said over Slack by many other managers, so... the idea of work-life balance is non-existent. Sales employees are REQUIRED to work over national holidays like Thanksgiving and Christmas (for no additional pay) simply because management says so. On the subject of management, there are a handful of people in leadership positions who openly mock, shame, belittle, and bully employees for their own pleasure. This behavior is not only accepted by other managers, it is encouraged and celebrated as being "tough love". Company rules are constantly changing but never properly articulated to the employees, which creates a constant state of chaos and disarray. Worst of all, there is NO JOB SECURITY. ZoomInfo churns on a vicious cycle of working Sales employees to the bone, getting them to the point of promotion, and then firing them so they can do the same thing to a new sales staff every 6 months. Employees are disposable and it's despicable. Do not believe any positive review you read on here - they are all phony, orchestrated by the HR department to drown out the noise of truthful reviews like these. While I was working there I was asked to submit a 5 star review on here to "help build company clout" and I refused because I could not in good conscious say something positive about this business. This is a horrible soul sucking job run by terrible people - do not work here unless your only other option is to beg for money on the street. That actually might be less demeaning than being an employee at ZoomInfo.

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ZoomInfo Response
5y
Thank you for taking the time to leave feedback. We take these allegations very seriously, and we have looked into the situation you described regarding lunch breaks. The management that was creating such a culture has been spoken to and has gone through additional training. Racism, homophobia, bullying and harassment are not tolerated at ZoomInfo and do not reflect our core values. The workplace environment you described is troubling to us, and we would like to know more about your experience. Please reach out to us at HRfeedback@zoominfo.com if you would be willing to speak with us. Thank you and we wish you success in your future endeavors. *Note: employees are not required to work on Thanksgiving, but some Sales and Customer Support employees have the option to work that day if they wish. All employees have Christmas Day off. -Paige, Employee Experience
1.0
Jan 26, 2018

Run - Fast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The business model is working. The company is growing and being recognized for its potential.

Cons

Awful place to spend most of your day. You’ll learn more from the negative reviews on this page than the positive ones. I’m pretty sure when a negative review comes up, the company writes a bunch of positive fake reviews. Look at what happened last time a negative review was written. Just goes to show that revealing the truth would mean no good people would want to work there, so they have to lie and put up a facade that it’s an excellent place to work.

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ZoomInfo Response
8y
Hi, I appreciate you taking the time to write this review. You're obviously unhappy with me and the Company and I can imagine that coming to work everyday feeling that way sucks. I was hopeful after reading the title that there would be some specific things that I could do to address the way you feel, but the feedback ended up being pretty generic. "Office behavior is not normal" "Leadership is not the quality of Steve Jobs.", "DiscoverOrg is not Apple" (those last two are totally fair btw), "Awful place to spend most of your day". I take the culture and work atmosphere at DiscoverOrg very seriously - I appreciate that our employees come in everyday and work hard for me and DiscoverOrg and I genuinely want them to feel that I appreciate that and them. It's clear that I haven't lived up to that for you. I'd appreciate if you shot me an email or came by my office to discuss what we can be doing better for you. -Henry
1.0
Jan 27, 2017

Lack of integrity

Recommend
CEO approval
Business Outlook

Pros

The people were great and I met some fantastic coworkers

Cons

Working as a research analyst you have to be prepared to avoid the truth and lie to several companies you call explaining that you are conducting a "research project" so you require the information needed from that individual. If you do not however fulfill your quota in the pace they want, they have no issues letting you go. I've seen many people get laid off from those who've been there a long time, to someone who was only there just a couple of days. You are constantly told that you are not paid to have fun, and that you are there to work. Which can dampen the lives of a lot of your employees if they feel like they cant have fun, and they're coming into to work to just make money for the company. I feel like there is hardly any room for promotions and they'll work you to death until they no longer need you or you're simply not useful to them anymore.

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ZoomInfo Response
9y
We're sorry that you didn't have a great experience on the research team, but trust us, we REALLY VALUE our researchers! Don't take our word for it. We prove it and live it every day. That's why we increased the compensation for researchers 58% ... yes 58% ... over 15 months in 2015-2016. That's why researchers have more PTO than ever now, and why they now also have paid sick days. We value our researchers so much, we've literally promoted them to EVERY department in the company. Just ask our VP of Sales. He started in Research. Ask our VP of Operations. She started in research. Ask our Senior Vice President of Research. He started in research. The head of customer support? Yep, he started in research. The lead on customer marketing? She started in research too. We literally have former researchers in every department of the company, from accounting and HR to learning & development, sales, marketing, and customer success.
Viewing 121 - 123 of 2,183 Reviews

Glassdoor has 2,231 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.