ZoomInfo reviews

3.8

73% would recommend to a friend

(2,183 total reviews)
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Henry Schuck

78% approve of CEO

65% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Dec 30, 2024
Recommend
CEO approval
Business Outlook

Pros

N.A. - Look Elsewhere, not even a good stepping stone

Cons

Very top-down heavy with management. Bloated from VPs to Directors to Managers, which leads to a lack of alignment that is noticeable even to customers and reflected in the stock price. There is no unified direction to work toward and a lack of product voice on all fronts. Politics and favoritism are heavily practiced. When teams are not performing due to a lack of guidance and product direction, certain engineers are promoted and turned into one-man teams to get the actual work done. Yearly reorganizations will leave you back at square one with any small progress you made during the year, if they don’t result in quiet firing. Do not expect much from your manager or career growth—reviews are only used to build a file to determine whether you will be shuffled or turned into a one-man team. Certainly, do not expect promotions in title, salary, or bonus. 2025 is going to continue to be hard for ZoomInfo. The stock is already at all-time lows, and they are behind in the market on product and internally behind in building an engineering team with the talent to compete.

1.0
Feb 13, 2024
Recommend
CEO approval
Business Outlook

Pros

If you’re willing to accept a high-stress environment and have little to know personal life, there’s the potential to make a good living off of commission.

Cons

The base pay is average, commission is all about volume as $10 for inbound and $40 for outbound are relatively low. In addition, you are required to hit quota regardless of illness, vacation, or unexpected circumstances, and are subject to consequences or termination if not met. This company does not care about its employees as individuals. It sees numbers and numbers alone. The culture is shockingly bad, with constant competition, little-to-no incentives, and poor communication. You will never get a clear answer about what chooses c-suite is making and why, and although there are constant in-house surveys for employee satisfaction, positive changes are never made. Additionally, there are rounds of mass hiring followed by series of lay-offs that are always quietly covered up. There’s a constant in-house push asking employees to post positively about working for the company on Glassdoor and LinkedIn. There’s a constant take and inconsistent benefits. For example, in the 1.5 years worked there, I went from being salaried non-exempt with unlimited (open) PTO to hourly non-exempt with limited PTO. There was no reason explained, and it was announced 2 weeks before it went into affect. I was also hired on as full-time remote, but then was told 2 months later we’d be made to return to office part time. And then 1 month later, asked to return full time. The CEO, Henry Schuck, made it clear in meetings that he was fine with people leaving because they didn’t want to return to office (when he’s never in-office himself). Likely because the company is currently building a large office. The mid-level managers are often unhelpful, you can find yourself switching teams and motions month to month. Additionally some mid-level managers see little to no oversight and get paid off their SDR’s bookings with little to no oversight. This means while few managers are good, many are not, and contribute to the high-stress little-reward environment. To make it plain: no one WANTS to work there. They stay solely for the check. There is a culture of distrust amongst everyone, especially of higher ups and corporate decisions. Everyone is constantly afraid of lay-offs.

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ZoomInfo Response
2y
Thank you for leaving us a review about your experience working here over the last 1+ yrs. While your experience is your own, it’s not completely accurate in terms of layoffs, transparency and incentives. Unlike other tech companies, the team built a high-growth but durable business, which helped us avoid the vast RIF numbers we've seen at other companies. The company conducted only one RIF in our history was a tough decision and we tried to make it as soft a landing as possible for the people impacted. This is why we communicated very transparently about why we did it and the severance packages we were providing to impacted employees. We also took the ZI Voice and roundtable feedback and have launched Flexible work arranges, a new policy that gives tenured and high-performing in-office employees more location flexibility and Commuter benefits. Regarding SDR Hourly Non-Exempt Transition, this shift is designed to promote a healthier work-life balance for you. By providing a bank of PTO hours within a calendar year, we aim to encourage a culture where you feel empowered and comfortable taking the time off. We are disappointed to hear that you are not feeling appreciated but we thank you for your contributing to ZI! We ask that you voice your concerns in one of the many internal feedback tools available and submit questions to be answered during the monthly all hands meetings.
1.0
Jan 23, 2024

AE

Recommend
CEO approval
Business Outlook

Pros

The salary seems higher then industry AVG

Cons

Culture SUCKS. People tend to only look out for themselves. Leadership expects you to put in 60+ hours a week if team results are low, you dont get paid OT or bonuses. Commission payouts make no sense & they always try to talk around how its calculated. Very low amounts of team work & your teams don't ever work together.

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ZoomInfo Response
2y
Thanks for spending the time to leave a review about working at ZI. As you know, our culture is fast-paced and yes it’s demanding but we are making great strides in our learning and developing offerings to ensure our employees thrive and can find a great work-life balance. Having to work OT and not getting paid is not tolerated nor condoned here. And we've asked managers to be more intentional with how they are approving overtime. Should you have issues with your commission checks, please reach out confidentially to your Human Resources Business Partner.
Viewing 124 - 126 of 2,183 Reviews

Glassdoor has 2,231 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.