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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      58% would recommend to a friend

      (2,934 total reviews)
      avatar

      Devin McGranahan

      52% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      Sep 20, 2019

      Pathetic and Slave Managers, Unnatural work culture

      Senior qa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company is very good with good pay

      Cons

      Assistant Manager, Manager work like slaves. They fear from making decisions and work whatever it is being said by onsite stakeholders without using their brain. No work life balance as employees are asked to take calls after going home. If anyone doesn't join, then it is escalated and pointed out in appraisal. AMs are highly biased, give no work to favorites and promote them. Work culture is destroyed by Higher Management. Technology is outdated as most of the applications are legacy stack More efforts is spent on planning and extra activities rather than on actual work.

      avatar
      Western Union Response
      6y
      Thank you for sharing your review and for noting that WU is a good place to work with respectable compensation! We have read your feedback regarding our management teams and are disappointed to hear of your perspective. We care about each employee are we’re committed to fostering a culture where employees can share their concerns and constructive feedback. If you’d like to discuss your concerns further confidentially, we encourage you to email us at careers@westernunion.com.
      2.0
      Sep 10, 2019

      The future of Western Union is not in North America

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits, Nice buildings

      Cons

      regular reorgs that result in more jobs being sent overseas. outdated technology, Culture of silos, very little cross org support or cooperation

      avatar
      Western Union Response
      6y
      Thank you for sharing your thoughts. We agree that our compensation and benefits are great for our employees worldwide given their hard work and dedication to the company! As we are a truly global organization, we’re continuously reviewing key considerations for where our jobs should be located and the demand for the roles we need to achieve our business outcomes. We greatly appreciate you sharing your feedback and will route it to the appropriate teams. If you would like, we invite you to also connect with us confidentially by emailing careers@westernunion.com.
      2.0
      Apr 29, 2019

      Frustrating Bureaucracy and Lack of Accountability

      Senior quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits and OK pay

      Cons

      Morale in Compliance is abysmal - it's all about the appearance of working, not doing anything of actual value. Promotions/company movement is all about who you know, although right now the company is going through a purge so good luck

      avatar
      Western Union Response
      7y
      We appreciate you taking the time to leave a review. We are disappointed to hear of your morale concerns within Compliance. We want each employee to have great job satisfaction at WU. We regularly evaluate market conditions and consider promotions based on a team member’s knowledge, ability & contribution. We encourage employees at all levels to share their concerns with us and take this feedback to heart. We will pass along this information to our leadership teams to help implement positive changes across the organization.
      Viewing 79 - 81 of 2,934 Reviews
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      ReviewsWestern Union reviews

      Glassdoor has 3,792 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.